TripJack - Product Manager/ Senior Product Manager

Mployee.me; Delhi; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

TripJack is seeking a Senior Product Manager to lead a cross-functional squad focused on post-flight booking operations and automation. You will report to the Principal Product Manager and drive initiatives to streamline changes, refunds, and support, enhancing efficiency and agent satisfaction in a travel-tech environment.

Collaborate with engineering, design, operations, and customer care to identify pain points, iterate on solutions, and deliver measurable impact while maintaining a

Qualifications

• 2+ years in product management at a tech or SaaS company.
• Experience leading customer-facing or ops-focused products in travel, e-commerce, or fintech.
• Strong data-driven decision-making using SQL or analytics tools.

Responsibilities

• Lead insights through data, user feedback, and stakeholder interviews.
• Define vision, strategy and roadmaps prioritising automation features.
• Partner with UX to craft simple interfaces for internal tools and post-booking flows.
• Oversee execution with iterative milestones and experiments.
• Mentor junior PMs and promote agile best practices.
• Monitor KPIs like resolution time and automation adoption.

Skills

Data-driven decision making

Cross-functional collaboration

UX sensibility

Education

Bachelor's degree

MBA or equivalent experience preferred

Tools

SQL

Analytics platforms

A/B testing

Job description

About TripJack

TripJack is a leading travel technology platform revolutionizing the way users book and manage flights, hotels, and experiences. We're on a mission to streamline every aspect of travel, from seamless bookings to effortless post-trip support, empowering millions of travelers worldwide with innovative, user-centric solutions.

About the Role

As a Senior Product Manager, you'll lead a cross-functional squad focused on enhancing operations and the post-flight booking experience at TripJack. Reporting to the Principal product manager, you'll drive process automation initiatives to boost efficiency, reduce friction for agents, and elevate agent satisfaction. Your work will transform how we handle post-booking interactionssuch as changes, refunds, and supportmaking them intuitive and proactive. You'll collaborate with engineering, design, operations, and customer care teams to identify pain points, iterate on solutions, and deliver measurable impact in a fast-paced, travel-tech environment.

Key Responsibilities

• Lead insight generation through data analysis, user feedback, and stakeholder interviews to uncover opportunities in post-flight operations and automation.
• Define and communicate product vision, strategy, and roadmaps, prioritizing features that automate workflows (e.g., AI-driven refunds, real-time notifications) while maintaining a delightful traveler experience.
• Partner with UX designers to craft simple, coherent interfaces for both internal ops tools and customer-facing post-booking flows.
• Oversee execution: Break down complex projects into iterative milestones, test hypotheses, and launch features that drive 10x productivity gains for ops teams.
• Mentor junior PMs, foster a high-performing squad culture, and evangelize best practices in agile product development.
• Monitor KPIs like resolution time, customer NPS, and automation adoption to validate impact and iterate rapidly.

What You'll Need

• 2+ years in product management at a tech or SaaS company, with 2+ years leading customer-facing or ops-focused products in travel, e-commerce, or fintech.
• Strong UX sensibility and experience building intuitive tools for internal users (e.g., agents or ops teams) alongside external experiences.
• Proven track record of data-driven decision-making, using tools like SQL, analytics platforms, or A/B testing to solve ambiguous problems.
• Comfort collaborating across functions (engineering, design, ops, finance) and turning constraints into innovative solutions.
• Passion for travel tech and automation; bonus if you've optimized post-purchase journeys or integrated APIs for real-time processing.
• Bachelor's degree in a relevant field; MBA or equivalent experience preferred.

TripJack is an equal opportunity employer committed to diversity and inclusion.