Travel & Expense Specialist, Customer Engagement

Boston Scientific; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Boston Scientific in Gurugram, India, is seeking a Travel & Expense (TE) support analyst to assist with TE processes, analytics, audits and system testing. The role requires coordination across teams and adherence to SLA timelines while maintaining compliance with corporate policies.

You will help optimize TE workflows and contribute to global travel expense initiatives. The successful candidate will have 2–3 years of TE support experience, proficiency with Concur and SAP modules, strong Excel

Qualifications

• 2–3 years of experience supporting Travel & Expense processes.
• Proficiency with Concur, SAP ECC and SAP S/4 Hana FI.
• Strong MS Office skills and ticketing system experience.
• Experience in a GBS/shared services environment.
• Fluent English in verbal and written communication.
• Attention to detail and ability to work under pressure.

Responsibilities

• Validate and manage TE documents per country e-invoicing rules.
• Analyze TE queries and handle via ticketing system.
• Test and implement new TE systems.
• Audit TE reports.
• Maintain TE process documents and desktop procedures.
• Meet KPIs and SLAs defined by GBS.
• Assist internal and external audits.
• Ensure compliance with policies, laws and ethics.
• Prepare compliance reports.
• Train and support teams on TE processes.
• Analyze TE operations to identify improvements; collaborate on AI solutions.
• Apply LEAN; log and drive value-improvement ideas.

Skills

Analytical skills

Attention to detail

Problem solving

Communication skills

Customer service

Interpersonal skills

Adaptability

Tools

Concur

SAP ECC

SAP S/4 Hana FI

MS Office

Job description

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we ll help you in advancing your skills and career. Here, you ll be supported in progressing - whatever your ambitions.

Supporting a variety of duties in the Global Travel Expense Audit Team such as TE compliance reporting preparation, TE invoice validation and management, responding to complex employee queries, auditing expense reports, supporting the cards program projects, system testing and implementation, documentation update. All activities need to be performed timely and accurately as all GBS activities are performed on agreed SLA timelines. The activities will require working together and building business relationships with a variety of customers, stakeholders and relevant support functions.

The work will be performed in a team where a lot of interaction is required to ensure all activities are delivered timely, with highest quality and attention to details.

Key Responsibilities:

• Travel and Expense documents verification and management according to country e-invoicing regulations
• Travel and Expense queries analytics and query handling via ticketing system
• New system implementation and testing
• Auditing TE reports
• Support with maintaining process documentation and desktop procedure for Travel and Expense Team
• Comply with KPI s and SLA s as defined by GBS
• Support internal and external audits and audit-related matters
• Ensure all activities comply with corporate policy, legal demands and ethical standards
• Compliance reporting preparation
• Provide trainings and support to other teams on TE processes
• Analyze and improve business operations across the TE process, conduct research and analysis to identify opportunities for process improvement. Work collaboratively with other teams to implement process improvements and AI solutions.
• Applying LEAN methodology in practice. Log, maintain and drive till resolution Value Improvement ideas.

The successful candidate will demonstrate the following competencies:

• Strong analytical skills, high attention to details, ability to work under pressure, problem solver
• Strong written and verbal communication skills
• Customer service orientation
• Strong interpersonal skills
• Comfortable with frequent change and ambiguity in a matrix organization
• Ability to deliver against targets and objectives
• Effective negotiation skills

Requirements:

• At least 2-3 years experience in supporting TE processes
• Experienced Concur, SAP ECC, SAP S/4 Hana (FI module), MS Suites (Excel, Word etc), ticketing system User
• Experience within a GBS / Shared Service Centre (Finance-related) environment
• Fluent English (Verbal Written) and any other language nice to have

Requisition ID: 634977

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www. bostonscientific. com and follow us on LinkedIn .