Travel customer support

NLB Services; Dadri, Ghaziabad District, Greater Noida; On-site; INR 201,000 - 268,000; Full time

Benefits offered by this job

CAB facility for night shifts

Job summary

NLB Services in Noida Sector 142 invites candidates for a voice process walk-in interview on 7 September 2026 (Monday). Respond to customer inquiries across channels, resolve issues, and build strong relationships with callers. Minimum 6 months experience in CS or BPO is required.

Roles include outcalling for information, updating customers on features, ensuring SLAs, and handling emails. The position offers five-day work week with two rotatable days off; cab facilities for odd hours (7pm–6am);

Qualifications

• Minimum 6 months of experience in customer service or BPO.
• Experience handling voice processes and email threads.
• Ability to meet SLAs and achieve productivity targets.

Responsibilities

• Respond to customer inquiries via multiple channels to address and resolve issues.
• Empathize with customers and understand their needs.
• Outcall customers to provide information or gather details to resolve issues.
• Foster positive relationships by delivering excellent customer service.
• Investigate and resolve complaints promptly and professionally.
• Stay updated on product features and promotions to handle inquiries.
• Gather feedback to identify areas for product or service improvements.
• Ensure adherence to SLAs and hit quality and productivity targets.
• Handle multiple email threads, prioritizing tasks efficiently.

Skills

Customer service

Communication skills

Empathy

Email handling

Job description

WALKIN INTERVIEWS (7- sep- 2026 Monday)

• Respond to customer enquiries and requests received via Different channels to address and resolve issues.
• Ability to empathize with customers and understand their needs.
• Outcall customers to provide information, resolution or seek further information to resolve issues based on defined scenarios or client requirements.
• Foster positive and lasting relationships with customers by delivering excellent customer service and support.
• Investigate and resolve customer complaints or issues promptly and professionally.
• Stay updated on product features, updates, and promotions to address inquiries effectively.
• Gather customer feedback on product/service experiences, identifying areas for improvement.
• Convey customer insights to the relevant teams to contribute to product or service enhancement.
• Ensure adherence to service level agreements (SLAs) and meet quality and productivity targets.
• Handle multiple email threads simultaneously, prioritizing tasks effectively.

Voice process

Min 6 months exp in CS or bpo

5 days working

2 days rotational offs

Location is Noida sector 142

Only IMMEDIATE Joiners

• Cab facilities in odd hours (time window of odd hour is 7pm to 6am)

CONTACT- 9761730434( Bhumika)