Travel Counselor

CW Government Travel; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000 courses on learning平台

Job summary

Amex GBT Hyderabad seeks a Travel Advisor to arrange corporate travel for individuals and groups. You will analyze options, anticipate traveler needs, and upsell services across domestic and international itineraries, working with air, rail, road, and hotels.

You will use Sabre, Apollo, Galileo and Amadeus, ensure policy compliance, and deliver excellent phone-based service while collaborating with teammates to enhance overall performance.

Qualifications

• Demonstrates passion for client service and proactive needs anticipation.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy in travel arrangements.
• Ability to work collaboratively and take feedback to improve service levels.
• Knowledge of travel industry and policies, with vendor familiarity.

Responsibilities

• Advise and arrange travel for corporate business customers (individuals and groups).
• Conduct analysis and research on travel options and upsell ancillary services.
• Book domestic and international business travel across air, rail, road, and accommodations.
• Utilize GDS systems (Sabre, Apollo, Galileo, Amadeus); training may be provided.
• Ensure compliance with travel policies, provider policies, and regulations.
• Provide exceptional telephone service and respond to special traveler requests.
• Collaborate with team to coach and mentor for better service levels.

Skills

Client service excellence

Proactive needs anticipation

Professional communication

Attention to detail

Teamwork

Integrity

GDS expertise

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

What You\'ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers\' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We\'re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Location

Hyderabad, IND

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.