Travel Counselor

American Express Global Business Travel; Telangana; On-site; INR 600,000 - 900,000; Full time

Job summary

American Express Global Business Travel is seeking a corporate travel consultant to advise and arrange travel for business customers, including individuals and groups. You will analyze options, anticipate traveler needs to upsell services, and book domestic and international travel across air, rail, road and hotels using GDS systems.

You’ll ensure compliance with travel policies and provide attentive service.

Qualifications

• Native GDS expertise with Sabre, Apollo, Amadeus or Galileo.
• Strong client-service orientation and professional communication.

Responsibilities

• Advise and arrange travel for corporate business customers (individuals and groups).
• Conduct analysis on travel options and anticipate traveler needs to upsell services.
• Book domestic and international business travel across air, rail, road and hotels.
• Use GDS platforms (Sabre, Apollo, Galileo, Amadeus); training may be provided.
• Ensure compliance with travel policies, provider policies and regulatory requirements.
• Provide positive telephone service and handle special customer requests.
• Collaborate with the team to coach, mentor and improve service levels.

Skills

GDS expertise

Customer service

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Location

Hyderabad, IND

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.