Travel Consultant

BCD Travel; New Delhi; On-site; INR 300,000 - 480,000; Full time

Job summary

BCD Travel in Delhi, India seeks a Travel Consultant who will be the face of our company, handling current and new client requests to help them travel smart and achieve more. You will manage reservations, advise on policies, and ensure compliance with regulations.

You will provide clients with industry information, seek improvements in processes and relationships, and maintain up-to-date knowledge of travel trends. Role requires onsite travel to Gurugram.

Qualifications

• Travel agent experience is required.
• Proficiency with Amadeus GDS and other travel systems.
• Excellent spoken and written English communication.
• Strong understanding of travel industry policies and processes.
• Knowledge of visas and entry requirements is desirable.
• Willingness to travel onsite to Gurugram.

Responsibilities

• Search and confirm travel reservations for customers.
• Provide consultation based on client travel policies.
• Handle regulatory requirements (DOT, TSA, passports, visas).
• Offer information on fares, exchange costs, and penalties.
• Identify opportunities to improve processes and client relationships.
• Keep knowledge of travel industry developments up to date.

Skills

Customer service

English communication

Travel industry knowledge

Tools

Amadeus GDS

Job description

Job Summary

As a Travel Consultant, you are the face of our company. You ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart - Read on!

Full time, Delhi, India

Responsibilities

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

About you

• You have travel agent experience
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Solid working knowledge of the travel industry, policies, procedures, and processes
• Basic visa knowledge
• You have the ability to travel onsite to Gurugram