Travel Consultant

Yellow Box Hr Services; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Yellow Box Hr Services in Bengaluru is seeking an experienced travel operations professional to handle end-to-end bookings and premium customer support. The role requires coordinating flights, hotels, and travel services while maintaining high standards of service and problem-solving under pressure.

The candidate will contribute to a seamless travel experience for clients, work within rotational shifts including weekends and nights, and leverage AI-assisted tools to optimize workflows and

Qualifications

• 16 years of experience in travel, itinerary, or customer operations.
• Strong communication, coordination and problem-solving skills.
• Good travel planning and attention to detail.
• Strong ownership and ability to work under pressure.
• Willingness to work rotational shifts, including weekends and nights.
• Passion for travel and delivering personalized customer experiences.

Responsibilities

• Handle customer queries and convert leads into confirmed bookings.
• Plan and coordinate flights, hotels, trips, and travel services.
• Coordinate with hotels, airlines, DMCs, transport and other vendors.
• Manage booking changes, cancellations, and on-trip issues.
• Provide proactive updates and ensure a seamless premium customer experience.
• Follow SOPs and elevate issues when required.
• Use AI-assisted tools to improve workflow and service delivery.

Skills

Communication

Coordination

Problem-solving

Attention to detail

Ownership

Under pressure

Tools

AI-assisted tools

Job description

Location: Bangalore

Experience: 16 Years

Work Mode: Rotational shifts, including weekends and nights

Key Responsibilities:

• Handle customer queries and convert leads into confirmed bookings.
• Plan and coordinate flights, hotels, trips, and travel services.
• Coordinate with hotels, airlines, DMCs, transport and other vendors.
• Manage booking changes, cancellations, and on-trip issues.
• Provide proactive updates and ensure a seamless premium customer experience.
• Follow SOPs and elevate issues when required.
• Use AI-assisted tools to improve workflow and service delivery.

Requirements:

• 16years of experience in travel, itinerary, or customer operations preferred.
• Strong communication, coordination and problem-solving skills.
• Good travel planning and attention to detail.
• Strong ownership and ability to work under pressure.
• Willingness to work rotational shifts, including weekends and nights.
• Passion for travel and delivering personalized customer experiences.