Transportation Specialist , Network Operation Center , NOC

Amazon Inc.; Nalanda; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Amazon Inc. is seeking a Network Operations Center (NOC) professional to support Transportation Execution across geographies including India.

You will collaborate with business and operations teams to resolve escalations, analyze results, and enhance visibility tools and processes for actionable data with internal and external partners. The role demands strong ownership of customer issues, proactive SOPs, and the ability to deliver simple, scalable solutions.

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel.
• Experience with SQL.
• Experience in technical support work, engineering, or an operations environment.

Responsibilities

• Solve customer escalations with business and operations teams.
• Analyze historic results and initiate improvement programs.
• Enhance visibility tools, methods, and processes for actionable data.
• Show ownership on customer issues and initiate SOPs and process changes.
• Drive simple, scalable solutions and strong project-management.

Education

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

Tools

Excel

SQL

Job description

Description

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities

In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills.

Responsibilities include, but are not limited to:

• Communication with internal customers (CS, MM, LM, FC, Trans Program, HR).
• Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
• Strong analytical, mediation and problem resolution skills.
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL

Preferred Qualifications

• Experience in technical support work, engineering, or an operations environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Telangana - D82

Job ID: A10414518