Transportation Specialist, Quick Commerce, AmazonNowCO, RoW APEX

Amazon; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ASSPL in Telangana is seeking an Operations/Logistics Analyst to monitor real-time fulfillment and last-mile activities, identify exceptions, and drive KPI improvements. You will coordinate with field teams and partners, manage delivery capacity, and ensure SLA adherence.

Responsibilities emphasize monitoring, troubleshooting, and data-driven decision making in a fast-paced environment. Rotational shifts, including weekends and holidays, are required.

Qualifications

• Bachelor's degree in a quantitative/technical field (CS/engineering/statistics).
• Experience with Excel.
• Experience with SQL.
• Bachelor's degree in any discipline.
• 0–2 years of experience in operations, logistics, supply chain, or customer service.
• Strong analytical skills to read and act on real-time data.
• Excellent written and verbal communication skills.
• Willingness to work rotational shifts including weekends and holidays.

Responsibilities

• Monitor in-store fulfillment operations and last-mile delivery in real time.
• Identify and resolve operational exceptions such as delays and capacity gaps.
• Track KPIs like On-Time Performance and Delivery Success Rate.
• Coordinate with field teams, logistics partners, and cross-functional stakeholders within SLA.
• Manage Delivery Partner capacity and elevate shortfalls.

Skills

Strong analytical skills

Excellent written and verbal comms

Education

Bachelor's degree in a quantitative/technical field (CS/engineering/statistics)

Bachelor's degree in any discipline

Tools

Excel

SQL

Job description

Description

Experience in e-commerce, quick commerce, or last-mile logistics.

Familiarity with fulfillment center or MFCs operations

Responsibilities Include, But Are Not Limited To

• Monitor in-store fulfillment operations (order acceptance, picking, packing, staging) and last-mile delivery (DP assignment, transit, delivery) in real time
• Identify and resolve operational exceptions — delayed orders, capacity gaps, quality drops, connectivity issues, and delivery failures
• Track key performance metrics (On-Time Performance, Delivery Success Rate, Pick Efficiency) and elevate deviations
• Coordinate with field teams, logistics partners, and cross-functional stakeholders to resolve issues within SLA
• Manage Delivery Partner capacity — monitor acceptance rates, release additional slots, and elevate shortfalls

About The Team

NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Within NOC’s umbrella, resides a specific arm which manages Amazon Fresh, SSD & Amazon Now (Quick commerce) businesses. GSF – Central Operations (GSF-CO), part of the Network Operations Center (NOC), acts as the Command-and-Control center for the GSF operations in IN, SG and MENA. Team supports multiple lines of businesses such as (a) Amazon Fresh – i. Ultra-Fast Fresh (UFF) & ii. Hybrid 3P; (b) Sub-Same Day (SSD) across last mile, first mile, distribution centers, Supply Chain and (c) Amazon Now AKA Project Tez which is the Quick Commerce arm of amazon.in. In Addition, GSF CO manages delivery operations of More Super and Hyper Market (MSM) located in T10+ cities, remotely, where the scope includes order assignment, exception monitoring, COD reconciliation and BTO Scans. Apart from IN, GSF CO also supports Fresh, SSD & Quick Commerce (QC) operations in AE & SG geographies.

Basic Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel
• Experience with SQL
• Bachelor's degree in any discipline
• 0–2 years of experience in operations, logistics, supply chain, or customer service
• Strong analytical skills with the ability to read and act on real-time data
• Excellent written and verbal communication skills
• Willingness to work rotational shifts including weekends and holidays

Preferred Qualifications

• Experience in e-commerce, quick commerce, or last-mile logistics
• Familiarity with fulfillment center or MFCs operations
• Exposure to real-time monitoring tools or Control tower environments
• Proficiency in Microsoft Excel and data visualization tools

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ASSPL - Telangana - D82

Job ID: A10530843