Transportation Specialist

Amazon; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon Dev Center India - Hyderabad seeks a data-oriented professional to support TOC. You will pull data from multiple databases, generate ad hoc reports, and develop performance metrics to drive logistics decisions.

The role requires strong Excel and SQL skills and the ability to communicate findings clearly. The position operates in a 24x7 environment, interfacing with carriers, vendors, and internal teams to ensure timely and efficient transportation execution across geographies including

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics.
• Experience with Excel for data manipulation and reporting.

Responsibilities

• Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers.
• Pull data from multiple databases (Excel, Access, SQL) and perform ad hoc reporting and analysis.
• Develop and understand performance metrics to drive business results.
• Scope business and functional requirements for Amazon technology teams.
• Understand business impact of trends and decide based on data.
• Elevate problems or data variances to the relevant owners and ensure resolutions.
• Work within time constraints to meet critical business needs and track activities.
• Excellent written and verbal communication; present weekly findings.
• Provide real-time customer experience in a 24x7 operating environment.

Skills

Data analysis

Communication

Education

Bachelor's degree in quantitative/technical field

Tools

Excel

SQL

Job description

DESCRIPTION

TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Responsibilities Include, But Are Not Limited To:

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and/or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically elevate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
• Providing real-time customer experience by working in 24*7 operating environment.

BASIC QUALIFICATIONS

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
• Experience with Excel

PREFERRED QUALIFICATIONS

• Experience with SQL

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Company - Amazon Dev Center India - Hyderabad

Job ID: A10394495