Transportation Specialist

ACV Auctions; Chennai District; On-site; INR 450,000 - 600,000; Full time

Job summary

ACV Auctions is seeking a Transportation Specialist to coordinate vehicle movements, respond to inquiries, and ensure timely transport with haulers. You will work with sellers, buyers, and transporters to manage schedules, resolve issues, and maintain high service levels.

A high school diploma and 2 years in related fields are preferred, with strong communication and teamwork skills. This role supports our growing operations in Chennai, offering opportunities to grow in a fast‑paced,

Qualifications

• High School Diploma or GED is required.
• 2 years’ related experience in customer service, transportation, and/or brokering preferred.
• Strong communication and organizational skills required.
• Comfort with cross‑functional collaboration and problem solving.

Responsibilities

• Coordinate and assign vehicle transportation to third parties.
• Respond to customer inquiries promptly to ensure timely resolution.
• Post transportation orders and manage scheduling with haulers.
• Maintain relationships with transporters and monitor delivery status.
• Collaborate cross‑functionally to improve the customer experience.

Skills

Customer service

Transportation logistics

Communication skills

Problem solving

Team player

Salesforce

Microsoft Office

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office Suite

Job description

Job Description:

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who We Are

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey.

ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive!

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs.

Who We Are Looking For

The Transportation Specialist is responsible for assigning vehicle transportation to third parties and achieving the successful resolution of customer inquiries in a timely manner as well as providing support and assistance interdepartmentally to ensure we achieve our common goals.

What You Will Do

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Respond to all internal Salesforce chatter and Email communications promptly
• Post transportation orders that have been submitted outside of our application
• Arrange and manage transportation back to original sellers
• Responsible for ensuring timely placement of transports with haulers.
• Answer inbound phone calls from automotive transporters as well as customers of our transportation services
• Assist management in the resolution of any issues that delays vehicle pickup and delivery.
• Follow through to ensure timely proper resolution and provide continuous communication to all parties involved.
• Understand the capabilities of each transporter and proactively match them to opportunities.
• Communicate the value of working with ACV and why they would want to partner with us.
• Manage relationships and retain quality services.
• Assist management and team with speciality transports (Oversized, powersports, boats, etc)
• Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
• Receive and execute on transportation-related inquiries regarding the delivery status.
• Work inter-departmentally as well as with sellers, buyers, and transporters to determine the status of transport.
• Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
• Deliver solutions in a timely manner.
• Perform additional duties as assigned.

What You Will Need

• High School Diploma or GED required.
• 2 years’ related experience in customer service, transportation, and/or brokering.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• A history of winning awards for being awesome in some way.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.
• Willing to go the extra mile.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.