Translation Team Manager, TSOps

Amazon; Hyderabad; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

ADCI HYD 13 SEZ, part of Amazon's Translation Services operations, seeks a leader to guide a multilingual translation team. You will oversee 8+ team members across locations, drive linguistic quality, and align with stakeholders worldwide.

You will shape KPIs, leverage AI/LLMs for translation workflows, and report to senior leadership while fostering growth and continuous learning in translation technologies.

Qualifications

• Bachelor's degree; 4+ years of team leadership or a Master's degree.
• Experience working across cross-functional teams and at all levels.
• Fluent English (speaking, writing, reading) and ability to take direction in English.
• Strong understanding of translation technologies, AI-driven tools, and CAT systems.

Responsibilities

• Lead a team of 8+ members across multiple locations.
• Monitor linguistic goals and deliverables; identify bottlenecks and fix.
• Develop and implement KPIs with peers.
• Align with leadership on linguistic quality governance strategy.
• Partner with stakeholders worldwide to ensure operational efficiency.
• Collaborate to leverage linguistic expertise for translation and QA models.
• Use data to drive decision-making.
• Prepare and present reports to senior leadership.
• Promote continuous learning and growth in translation tech.
• Coach team members on projects and career development.

Skills

Team leadership

Cross-functional collaboration

English fluency

Translation technologies

CAT tools

AI/GenAI translation

NMT/LLMs

Multilingual

Education

Bachelor's degree

Master's degree

Tools

CAT tools

Localization tools

Job description

Description

Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have linguistic background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. We partner with content owners to translate and deliver content for customers around the world at the right quality, cost and speed.

Description

Are you passionate about languages and translation? Are you motivated to have a direct impact on customers around the world? Do you have linguistic background and love for continuous improvement and finding creative solutions to challenging problems? Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses. We partner with content owners to translate and deliver content for customers around the world at the right quality, cost and speed.

Key job responsibilities

• Lead a team of 8+ members across multiple locations.
• Monitor linguistic goals and deliverables, identify bottlenecks, and implement solutions to maintain project timelines.
• Together with peer managers develop and implement relevant KPIs (Key Performance Indicators).
• Align with intra- and inter-departmental leadership on the strategy for linguistic quality governance.
• Partner with stakeholders worldwide to ensure operational efficiency.
• Collaborate with partner teams to leverage linguistic expertise for developing translation and quality assurance models.
• Utilize data to drive decision-making.
• Prepare and present reports to senior leadership.
• Promote continuous learning and professional growth and enhance the team's capabilities in emerging translation technologies.
• Coach team members on their projects and career development

About The Team

Translation Services is a team in Amazon Exports and Expansions that provides translation tools and access to translation vendors to help Amazon teams reach global customers. Our tools use the latest machine translation technologies, GenAI and Large Language Models (LLM) allowing us to provide translation services for our customers at the right cost, quality and speed. Translation Services Operations create synergies between technological advancements and human expertise and build a more efficient and effective localization ecosystem. Overall, we support Amazon's pursuit of global reach and language parity by enabling seamless translation services across all of Amazon's products and services to ensure anyone can access and use Amazon offerings. As a team that supports Amazon teams globally, we are located in Asia, Europe and the U.S. and value highly collaborative and inclusive working culture.

Basic Qualifications

• Bachelor's degree
• Experience in a fast paced, dynamic organization
• 4+ years of team leadership experience, or Master's degree
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Strong understanding of translation technologies, AI-driven translation tools, and CAT (Computer-Assisted Translation) systems.

Preferred Qualifications

• Experience with localization processes and tools
• Experience working effectively with science, data processing, and software engineering teams
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in creating process improvements with automation and analysis
• In-depth knowledge of AI technologies, prompting techniques, and their application in the translation and localization industry.
• Experience with neural machine translation (NMT) and large language models (LLMs).
• Proficiency in multiple languages.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI HYD 13 SEZ

Job ID: A10436486