Transition Manager

Shoreline Healthcare Technologies

Chennai District

On-site

INR 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Shoreline Healthcare Technologies is hiring a Transition Manager in Chennai to oversee end-to-end transition and ramp-up of healthcare RCM projects. You will act as the single point of contact for clients and internal teams, guiding governance across multiple workstreams and ensuring project plans meet contractual obligations.

The role requires 8–10 years of relevant experience, strong stakeholder management, and deep understanding of transition methodologies in an offshore setup.

Qualifications

Experience in offshoring/transition framework for project planning, execution, and delivery.
Act as a SPOC for clients during the transition phase of the projects.
Lead service delivery teams to exceed client expectations at all times.
End-to-end transition/ramp-up of new and existing accounts and manage the project scope and schedule.
Formulate, design, construct transition projects, and present transition solutions internally/externally.
Understand requirements of a detailed transition implementation plan for new client proposals.
Perform due diligence during the Transition period to align with contractual obligations and set expectations.
Be the single point of contact with the client, the implementation team & senior management to provide a 360-degree view of transition management.
Identify and address potential risks that can impact timelines and put mitigation plans in place.
Brainstorm with the team and prepare internal risk & issues management procedures.
Lead and execute structured governance with key workstreams involved in transition implementation (Sales, HR, IT, Operations, & Software).
Develop the overall transition project plan and guides for Knowledge Transfer leads in creating SOPs or Work Instructions for every client/project transitioned.
Follow the transition toolkit & strive for continuous improvement in the toolkit documentation.
Develop good working relationships with Clients, Cross-functional and Operations teams.

Responsibilities

Ensure adherence to the offshoring/transition framework for project planning, execution, and delivery.
Act as SPOC for clients during the transition phase of projects.
Lead service delivery teams to exceed client expectations at all times.
Handle end to end transition/ramp-up of new and existing accounts and manage scope and schedule.
Design transition projects and present transition solutions internally/externally.
Prepare transition implementation plans for new client proposals.
Perform due diligence during Transition to align with contractual obligations and set expectations.
Be single point of contact with client, implementation team & senior management for transition view.
Identify and mitigate risks impacting project timelines with mitigation plans.
Brainstorm and establish internal risk & issues management procedures.
Lead governance with key workstreams in transition implementation (Sales, HR, IT, Operations, Software).
Develop transition project plan and guide Knowledge Transfer leads in SOPs.

Skills

Transition governance

Client liaison

Risk management

Project planning

Offshoring experience

Healthcare RCM knowledge

Job description

Hiring Transition Manager

Chennai , TN

Job Description

Experience Required: 8-10 years;

Ensure adherence to the Offshoring/transition framework for project planning, execution, and delivery
Act as a SPOC for clients during the transition phase of the projects
Work with service delivery teams and lead them to exceed client expectations at all times
Handle end to end transition/ramp-up of new and existing accounts and manage the project scope and schedule
Formulate, design, construct transition projects, and present transition solutions internally/externally
Should understand the requirements of a detailed transition implementation plan for new client proposals
Should be able to perform due diligence during the Transition period to align with the contractual obligations and set expectations on the Transition with the client and internal stakeholders
To be the single point of contact with the client, the implementation team & senior management to provide a 360-degree view of transition management
To identify and address potential risks that can adversely impact project timelines and put mitigation plans in place
Brainstorm with the team and prepare internal risk & Issues management procedures
Lead and execute structured governance with key workstreams involved in transition implementation (Sales, HR, IT, Operations, & Software)
Develop the overall transition project plan and guides the Knowledge Transfer leads in creating the SOPs or Work Instructions for every client/project transitioned
Follow the transition toolkit & strive for continuous improvement in the toolkit documentation
Develop good working relationships with Clients, Cross-functional and Operations teams.

Desired Candidate Profile The candidate should be well versed in various aspects of the healthcare revenue cycle and have an overall experience of 8 to 10 years in the US Healthcare RCM with about 3 to 4 years of Transition Management experience. Should be familiar with Project / Transition Management Functions.

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