Training & Quality Assistant Manager - Back Office

Datamark, Inc.; Chennai; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Datamark, Inc. in Chennai seeks a Training & Quality Assistant Manager (Back Office) to oversee quality standards, training programs, and process efficiency across back-office operations.

You will lead quality and training teams, drive Six Sigma initiatives, develop and deliver training materials, analyze metrics, and collaborate with clients and internal stakeholders to meet quality targets.

Formación

• Bachelor's degree required.
• 5+ years experience in Lean/Six Sigma, process improvement, or process design.
• 2+ years in Training & Development.
• 5+ years in Quality, Training, or Team Lead roles.
• Six Sigma Yellow Belt or Green Belt preferred.
• Train-the-Trainer or Training & Development Certification preferred.

Responsabilidades

• Support Six Sigma and continuous improvement initiatives.
• Work with departments to identify and implement process improvements.
• Maintain client quality standards and achieve quality targets.
• Analyze quality metrics and implement action plans.
• Design and deliver training programs and materials.
• Update employees on process and policy changes.
• Lead Quality Auditors, QA Specialists, and Trainers.
• Build strong relationships with clients and stakeholders.

Conocimientos

English communication

Quality tools

Statistics

Microsoft Office

Facilitation

Stakeholder management

Analytical skills

Team leadership

Travel willingness

Educación

Bachelor's degree

Herramientas

Quality tools

Descripción del empleo

Training & Quality Assistant Manager (Back Office) Job Description

Position Summary

• Responsible for maintaining and improving quality standards, training programs, and process efficiency across back-office operations.

• Leads quality and training teams while ensuring compliance with client requirements and business goals.

Key Responsibilities

• Support Six Sigma and continuous improvement initiatives.

• Work with departments to identify and implement process improvements.

• Maintain client quality standards and achieve quality targets.

• Analyze quality metrics and implement action plans.

• Design and deliver training programs and materials.

• Update employees on process and policy changes.

• Lead Quality Auditors, QA Specialists, and Trainers.

• Build strong relationships with clients and stakeholders.

Minimum Qualifications

• Bachelor’s degree in any discipline.

• 5+ years of experience in Lean/Six Sigma, process improvement, or process design.

• 2+ years of Training & Development experience.

• 5+ years in Quality, Training, or Team Lead roles.

Preferred Certifications

• Six Sigma Yellow Belt or Green Belt.

• Train-the-Trainer or Training & Development Certification.

Required Skills

• Strong verbal and written English communication.

• Knowledge of quality tools and basic statistics.

• Proficiency in Microsoft Office.

• Excellent facilitation, presentation, and stakeholder management skills.

• Strong analytical, organizational, and problem-solving abilities.

• Ability to lead teams and drive performance improvements.

• Willingness to travel internationally.

PF, Gratuity, Mediclaim, etc.,