Training and Quality Analyst

Bigship; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

Bigship is seeking an enthusiastic Training and Quality Analyst to ensure quality measures and deliver targeted training.

Responsibilities include auditing calls, reporting errors, organizing calibration sessions, identifying training needs, and sharing feedback with all employees. Willingness to travel across India is required.

Qualifications

• 1+ years work-experience as Training & Quality (T&Q) Analyst
• Basic knowledge of Training & Quality module
• Coachable with good communication
• Graduate-level education
• Detail oriented with problem-solving mindset
• Ability to work with cross-functional teams
• Proficient in Excel and Google Docs
• Willing to travel across India as required

Responsibilities

• Audit calls to ensure adherence to quality guidelines.
• Provide accurate information, report error trends, and propose corrective actions.
• Organize quality calibration sessions with all employees.
• Identify training needs (TNI) and conduct refreshers or PKTs.
• Share quality feedback with every employee.
• Report campaign quality metrics to Operations and stakeholders at regular intervals.

Skills

Training & quality awareness

Communication skills

Problem solving

Team collaboration

Detail oriented

Education

Bachelor's degree

Tools

Excel

Google Docs

Business tools

Job description

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.

Responsibilities

• Audit Calls of the employees & ensure they are following quality guidelines while making calls
• Provide correct information, report error trends & propose action plan to mitigate errors.
• Organize quality calibration sessions with all employees.
• Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
• Ensure Quality Feedback is shared with every employee.
• Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.

Requirements

• Overall work-experience of 1+ years as T&Q analyst.
• Basic Knowledge of the Training & Quality Module.
• Should be coachable.
• Educational qualifications: Min Graduate.
• Detail oriented, good at problem solving & innovating.
• Ability to work collaboratively with multiple cross-functional teams.
• Should possess good communication skills
• Well versed with excel, G-doc & latest business tools.
• Should be open to travel across different cities across India as per Business Requirement.