Training Coordinator

MSI Services Pvt Ltd; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

MSI Services Pvt Ltd in Bengaluru is hiring an Instructional Designer II for its Learning and Development Team. The role focuses on creating engaging training programs, managing content across platforms, and driving continuous learning initiatives within our Bangalore operations.

You will design ILT, VILT and blended solutions using Storyline and related tools, while collaborating with cross-functional teams.

Qualifications

• Hands-on experience building ILT, VILT, eLearning and blended learning solutions.
• Proficient with Articulate Storyline 360 and related authoring tools.
• Strong content development, storytelling and instructional design skills.
• Experience optimizing training content for digital and classroom delivery.

Responsibilities

• Develop interactive training programs and materials to support employee development and organizational growth.
• Create post-training assessments and contribute to content calendar planning.
• Research new topics and map content to business needs and learner goals.
• Collaborate with IT and training teams to improve applications and platforms.
• Produce user-friendly content with clear, concise messaging and SEO-friendly structure.
• Edit and proof content before publication; ensure consistency across channels.
• Distribute content through multiple channels and monitor performance metrics.
• Lead content strategy and propose ideas to the training team.
• Align content with company requirements and target audience needs.

Skills

Articulate Storyline 360

Rise 360

Camtasia

Vyond

Flow AI

ADDIE

SAM

Kirkpatrick Model

UX design

PowerPoint

iSpring

Data analysis

SEO basics

Tools

JIRA

Trello

Graphic design tools (Canva)

Job description

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USDMNC with 4000+employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/

If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Instructional Designer II – Learning and Development Team” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Summary

The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams. The team also coordinates cross- trainings, refresher sessions, and product-specific training programs. Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence.

Key Responsibilities

• 1. Develop effective and interactive training programs and materials to support employee development and organizational enhancement


• 3. Develop timely and essential training programs and materials, create post training assessments for organizational and personnel needs


• 4. Assist in content calendar preparation every month. Brainstorm & ideate with the Training team to collect, write, research, organize and edit the information


• 5. Conducting research, generating new areas of development to get a deeper understanding of the topic


• 6. Contribute to structured content strategy and roll out both internal and external communications on timely basis


• 7. Coming up with content goals and strategies and pitching ideas to the training team


• 8. Collaborating with team members and brainstorming subjects for creative content


• 9. Creating unique, simple-to-understand, and user-friendly content using good techniques


• 10. Reflects the understanding of the training requirement verbally as well as writing new content and editing existing content


• 11. Editing and proofreading new content before publication


• 12. Managing the distribution of content through our various channels


• 13. Analyzing performance indicators and determining the effectiveness of created content


• 14. Will have to create compelling original, informative and meaningful content for website based on the company’s requirement and organize the information for posting on company website and maintain it periodically


• 15. Should be able to cover up all the things that the business wants to showcase to the viewers and wants to provide information about the same


• 16. Will have to post crisp, precise, and persuasive content to ensure viewers understand what has been presented in front of them


• 17. Will have to completely understand the requirements of the company, the target audience and must develop the content accordingly while using good search engine optimization (SEO) techniques


• 18. Has a full understanding of the various business units and their specific training requirements


• 19. Need to be flexible with shift as and when the business or work requires


• 20. Experience developing ILT, VILT, eLearning and blended learning solutions.


• 21. Proficiency in Articulate Storyline, Rise 360, Camtasia, Vyond, Flow AI or similar technologies to develop digital learning experiences.


• 22. Strong knowledge of ADDIE, SAM, Kirkpatrick Evaluation Model and adult learning theories.

Key skills and experience required

• 1. Hands on experience with some of the authoring tools like MS Power point, Articulate Storyline 360, i spring. (Articulate Storyline would be prioritized)


• 2. Hands on experience using Project management tools like Trello, JIRA. (JIRA would be prioritized)


• 3. Creating storyboards and write voiceover for the courses.


• 4. Good knowledge of UX design (User Experience)


• 5. Data analysis & Problem-solving skills


• 6. Hands on experience in basic graphic designing tools (Canva)