Trainer : Telecom Domain

Wipro; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Wipro is seeking an experienced trainer to handhold new hires from DOJ to end of Process Training, manage labs, and support logistics for ISP repair operations. Role focuses on delivering structured training, simplifying networking concepts, and creating content with a data-driven approach.

Ideal candidate has 4-6 years overall experience and at least 2 years in telecom ISP repair training, with strong instructional design and classroom facilitation skills.

Qualifications

• 4-6 years of overall experience.
• Minimum 2 years facilitating and delivering training in Telecom ISP repair and troubleshooting domain.
• Strong hands-on experience in ISP repair operations.
• Ability to simplify networking concepts for learners.
• Instructional design and classroom facilitation skills.
• Content creation and assessment development capability.
• Data-driven approach to training effectiveness.

Responsibilities

• Deliver new-hire and refresher training for ISP repair operations.
• Train agents on structured troubleshooting and escalation judgment.
• Design and update training content, SOPs, and assessments.
• Conduct certifications and floor-readiness evaluations.
• Partner with SMEs and QA to address skill gaps.

Skills

ISP repair operations

Networking concepts simplification

Instructional design

Classroom facilitation

Content creation

Data-driven training

Job description

Job Description

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery.

Role Purpose

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery.

4-6 years of overall Experience.

Minimum 2 year of facilitating and delivering training in Telecom ISP repair and troubleshooting domain.

• Strong hands-on experience in ISP repair operations


• Ability to simplify networking concepts for learners


• Instructional design and classroom facilitation skills


• Content creation and assessment development capability


• Data-driven approach to training effectiveness

Build technical and behavioral capability of repair agents through structured training and continuous upskilling.

Key Responsibilities

• Deliver new-hire and refresher training for ISP repair operations


• Train agents on structured troubleshooting and escalation judgment


• Design and update training content, SOPs, and assessments


• Conduct certifications and floor-readiness evaluations


• Partner with SMEs and QA to address skill gaps

Mandatory Skills: Training. Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.