QUALITY ANALYST : Telecom domain

Wipro; Maharashtra; On-site; INR 550,000 - 850,000; Full time

Job summary

Wipro is seeking a QA specialist with 2–4 years of overall experience, including 1–2 years in Telecom ISP repair and troubleshooting, to monitor and audit ISP repair voice interactions.

You will ensure call quality, technical accuracy, and compliance, evaluate troubleshooting logic, and deliver structured feedback to improve MTTR and CSAT as part of a global digital transformation team.

Qualifications

• 2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain
• Strong understanding of ISP repair flows and fault isolation
• Ability to detect false closures and incorrect diagnostics
• High attention to detail and analytical thinking
• Knowledge of QA frameworks, scorecards, and audit tools
• Effective feedback and communication sk

Responsibilities

• Monitor and audit ISP repair voice calls for quality and accuracy
• Evaluate troubleshooting logic, FCR validity, and compliance
• Audit ticket documentation and escalation quality
• Deliver structured feedback and coaching inputs
• Identify systemic defects impacting MTTR and CSAT
• Participate in calibrations with operations and clients

Skills

ISP repair flows

Fault isolation

QA frameworks

Audit tools

Attention to detail

Analytical thinking

Feedback & communication

Job description

2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain

• Strong understanding of ISP repair flows and fault isolation
• Ability to detect false closures and incorrect diagnostics
• High attention to detail and analytical thinking
• Knowledge of QA frameworks, scorecards, and audit tools
• Effective feedback and communication sk

Job description:

Job Description

2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain

• Strong understanding of ISP repair flows and fault isolation
• Ability to detect false closures and incorrect diagnostics
• High attention to detail and analytical thinking
• Knowledge of QA frameworks, scorecards, and audit tools
• Effective feedback and communication sk

Ensure call quality, technical accuracy, and compliance across ISP repair voice interactions.

Key Responsibilities:

• Monitor and audit ISP repair voice calls for quality and accuracy
• Evaluate troubleshooting logic, FCR validity, and compliance
• Audit ticket documentation and escalation quality
• Deliver structured feedback and coaching inputs
• Identify systemic defects impacting MTTR and CSAT
• Participate in calibrations with operations and clients

Mandatory Skills: Quality.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.