Trainer IRC282288

GlobalLogic; Nagpur District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Competitive salaries

Group health insurance

Annual performance bonuses

Flexible work schedules

Job summary

GlobalLogic seeks a detail-oriented Technical Trainer to plan, organize, and manage technical training and onboarding programs. The role focuses on delivering smooth training sessions, tracking participant progress, and driving continuous improvement for enhanced technical knowledge and operational efficiency.

The ideal candidate has 5+ years of experience in IT training/coordination, strong organizational and communication skills, and proficiency in LMS, virtual meeting tools, and MS Office.

Qualifications

• 5+ years of experience in training coordination or program administration in a technical/IT environment.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in learning management systems (LMS) and MS Office.
• Ability to analyze data and derive actionable training insights.

Responsibilities

• Plan and schedule technical training sessions, including room bookings and virtual setup.
• Coordinate logistics and ensure availability of resources for training delivery.
• Distribute training materials and access credentials to participants.
• Manage onboarding logistics, system access, and introductions to teams.
• Create user accounts on learning platforms and troubleshoot access issues.
• Track attendance and progress in training programs.
• Glean insights from participation, feedback, and assessments to improve programs.
• Generate reports on training impact and time-to-proficiency metrics.
• Identify gaps in technical incident management training and implement improvements.
• Support development of internal knowledge bases and resources.

Skills

Organizational skills

Communication skills

Interpersonal skills

Data analysis

Instructional design

LMS proficiency

Education

Bachelor’s degree in IT

Bachelor’s degree in Computer Science

Bachelor’s degree in Business Administration

Bachelor’s degree in HR/Training

Tools

LMS

Virtual meeting tools

MS Office

Job description

Description

GlobalLogic is seeking a detail-oriented and proactive Technical Trainer to plan, organize, and manage technical training and onboarding programs. The ideal candidate will ensure smooth delivery of training sessions, track participant progress, and contribute to continuous improvement initiatives to enhance technical knowledge and operational efficiency.

Requirements

• 5+ years of experience with a Bachelor’s degree in a relevant field (e.g., IT, Computer Science, Business Administration, or HR/Training).
• Experience in training coordination or program administration, preferably in a technical or IT environment.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in learning management systems (LMS), virtual meeting tools, and MS Office.
• Ability to analyze data and generate actionable insights for training improvement.
• Knowledge of adult learning principles and instructional design.
• Must possess any graduation degree (Must have Provisional Certificate and Consolidated Marks Memo).
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs).
• Must be ready to join immediately.

Job Responsibilities

• Plan and schedule technical training sessions focused on incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
• Coordinate logistical arrangements for technical training delivery, ensuring all necessary resources and tools are available.
• Manage distribution of technical training materials and access credentials to participants.
• Oversee logistical aspects of technical onboarding, including system access and introductions to relevant teams.
• Create and manage user accounts on learning platforms relevant to technical training programs, troubleshooting access issues as needed.
• Track participant attendance and progress in training and onboarding programs.
• Gather and analyze training data (participation, feedback, assessment scores) to monitor program effectiveness.
• Generate reports evaluating the impact of training programs on key metrics, such as time to proficiency in incident resolution.
• Analyze feedback and performance data to identify training gaps related to technical incident management and implement targeted interventions.
• Evaluate the effectiveness of technical training programs and recommend improvements to content and delivery.
• Contribute to the development and refinement of internal knowledge bases and training resources based on feedback and evolving organizational needs.

What We Offer

We focus on industries such as High-Tech, communication, media, healthcare, retail, and telecom. Our customer list includes global brands and leaders.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities.

Work-Life Balance: Prioritizes flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Dedicated Learning & Development team organizes communication skills training, stress management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: Competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance, NPS, periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: Host sports events, cultural activities, offer food at subsidized rates, corporate parties. Offices include dedicated zones, rooftop decks, and clubs where you can relax with coffee or tea.