Trainer

Digitide; Lucknow; On-site; INR 167,000 - 279,000; Full time

Job summary

Digitide is seeking an experienced trainer to lead and deliver comprehensive onboarding and ongoing training programs. You will design curricula, deliver sessions in Hindi and English, and ensure timely refreshers and assessments.

The role requires monitoring new hires, providing actionable feedback, and collaborating with Quality and Operations to implement process improvements. You will work in a fast-paced environment, maintain SOPs, and drive consistent learning outcomes while managing

Qualifications

• Good analytical skills required.
• Minimum 1 year in current role.
• E-learning mandatory courses to be completed.

Responsibilities

• Communicate effectively in Hindi and English.
• Instruct new hires and conduct process-specific training.
• Conduct refresher trainings and implement training curriculum on time.
• Achieve desirable training outputs and review training materials quarterly.
• Develop classroom agendas, timelines, and content flow for effective training.
• Monitor progress of new hires during on-the-job training and provide feedback to agents.

Skills

Analytical skills

Education

12/undergraduate

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

Role statement (summary of the role):

• 1. Able to communicate in Hindi & English
• 2. Instructing new hire and conducting process specific training
• 3. Conducting refresher/ corrective trainings
• 4. To implement the training curriculum successfully and in a timely manner
• 5. To achieve a desirable training output
• 6. Review existing training materials and make revisions, as necessary, as per instructional design
• 8. Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants
• 9. Monitor progress of new hires during OJT days post classroom
• 10. Monitor calls and provide feedback to the agents on the floor
• 12. TNA & TNI for the on floor agents
• 13. Conducting timely assessments & refresher training as and when required
• 14. Evaluating calls through Remote / Side by side methodology for new hires post classroom training
• 16. Generate training reports
• 17. Giving structured feedback
• 18. Hold calibration sessions to ensure standardization of the learning systems
• 19. Consulting teams to achieve classroom innovation
• 20. To contribute towards building an excellent training delivery team
• 22. Good analytical Skills.
• 23. Maintain SOPs and update SOPs every once a quarter.
• 24. Must have the ability to work under pressure & in an unstructured environment.
• 25. Managing retention & attrition during training.
• 26. Ability to execute training tasks/ assignment on short notice
• 27. Interact with the Quality and Operations to identify, screen and execute process improvement plans

Qualifications

12/undergraduate

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 268895
• Job Category Customer Support/Operations | BPM