Trainer

First Credit Ites; India; Remote; INR 300,000 - 550,000; Full time

Job summary

First Credit Services is seeking a dedicated Trainer to oversee training associates and deliver engaging learning programs. You will prepare learning materials, use diverse training methods, and evaluate program effectiveness.

The role requires strong communication, facilitation, and leadership abilities, plus experience with LMS platforms and instructional software. You will mentor staff and manage multiple training projects, ensuring onboarding and ongoing employee development.

Qualifications

• Bachelor's degree in any field is required or preferred.
• Two years of experience as a trainer or corporate training specialist.
• Proficient computer skills including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Oversee daily activities of training associates and consultants.
• Prepare learning materials for programs and maintain a materials database.
• Use varied training strategies like role plays and simulations.
• Conduct surveys to gauge program effectiveness and report findings.
• Collaborate with trainers, managers, and leadership on training needs.
• Track data and manage multiple training projects and timelines.
• Onboard employees and deliver training using new materials.
• Research new teaching methods and review training outcomes.

Skills

Verbal communication

Written communication

Facilitation

Leadership

Project management

Mentoring

Time management

Education

Bachelor's degree

Tools

MS Office

LMS familiarity

Instructional software

Job description

Opportunity to work as Trainer with First Credit Services

Job Responsibilities:

• Oversee the daily activities of training associates and consultants.
• Conducts performance evaluations that are timely and constructive.

Duties/Responsibilities:

• Prepare learning materials for programs.
• Use a variety of training strategies/learning experience like Role plays, simulations, hands on etc.
• Conducting surveys to gauge the effectiveness of programs.
• Consult with other trainers, managers, and leadership
• Stakeholder management.
• Track and compiled collected data.
• Conceptualize training materials based on data and research
• Communicating training needs and online resources
• Create training strategies, initiatives, and materials
• Test and review created materials
• Maintain a database of all training materials.
• Instructing employee training and onboarding
• Conduct training through new materials.
• Review employee performance and learning
• Research new teaching methods

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Excellent Facilitation skills.
• Certification from talent and training associations is a plus.
• Experience with technologies and best practices for instructional manuals and teaching platforms like some LMS
• Strict adherence to company philosophy/mission statement/goals
• Strong project management skills with the ability to supervise multiple projects
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines, budgets, and schedules
• Able to multitask, prioritize, and manage time efficiently
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Able to analyze problems and strategize for better solutions

Education and Experience:

• Bachelor s degree (any).
• Two (2) years previous experience as a trainer or corporate training specialist.
• Proficient computer skills, Microsoft Office (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Must have minimum of 2 years of 3rd Party collections experience.