Trainee Engineer Support & Demo

Samriddhi Automations Pvt. Ltd.; Dadri; On-site; INR 300,000 - 540,000; Full time

Job summary

Samriddhi Automations Pvt. Ltd. is seeking a Technical Support role that blends field and desk work to interact with customers and resolve product-related issues at client sites.

You will assist during demos, deployments, and troubleshooting, gaining exposure to hardware, software, and AI-enabled surveillance solutions while developing strong communication and problem-solving skills in a real-world setting.

Qualifications

• B.Tech in Electronics, CS, IT or related field.
• Freshers or candidates with up to 1 year of experience.
• Basic understanding of networking and computer systems.
• Willingness to work in a field + customer-facing role.
• Technical certifications are a plus.

Responsibilities

• Assist customers in resolving product and application-related issues.
• Support demos, POCs, and installations at client locations.
• Diagnose problems and coordinate with internal teams for timely fixes.
• Communicate with clients on issue status, usage, and product understanding.

Skills

Communication

Problem Solving

Networking Basics

Customer Facing

Field Work

Education

B.Tech in Electronics

B.Tech in Computer Science

Job description

Technical Support | Customer Interaction | Field Exposure

Learning-focused / Field + Desk / Customer-facing

Where this role sits

Sparsh CCTV builds integrated surveillance solutions across hardware, software, and AI, deployed across industries and real-world environments.

This role sits within the service and support function, acting as the bridge between customers, products, and internal teams.

You will gain hands‑on exposure to product deployments, customer environments, and real‑world troubleshooting while supporting demos, installations, and issue resolution.

The role

This role is:

Learning-focused Customer-facing Hands‑on Problem‑solving Field exposure

What you’ll work on

Technical Support

Assist customers in resolving product and application‑related issues

Support demos, POCs, and installations at client locations

Diagnose problems and coordinate with internal teams for timely fixes

Communicate with clients on issue status, usage, and product understanding

Internal Support

Assist teams with technical queries and product‑related clarifications

Who this role is for

• B.Tech in Electronics, Computer Science, IT, or related field
• Freshers or candidates with up to 1 year of experience
• Basic understanding of networking and computer systems
• Familiarity with software applications and troubleshooting
• Strong communication and problem‑solving skills
• Willingness to work in a field + customer‑facing role
• Technical or networking certifications are a plus

What you’ll learn here

• How surveillance systems are deployed in real‑world environments
• How to troubleshoot technical issues across hardware and software systems
• How to interact with customers and manage technical communication
• How demos, POCs, and installations are executed on ground
• How cross‑functional teams work together to solve real problems
• Hands‑on exposure to real‑world deployments and customer environments
• Opportunity to learn across hardware, software, and system integration
• Strong learning curve with mentorship from experienced engineers
• Work directly with customers and understand product usage in the field
• Fast‑paced environment with real responsibility from day one

Ready to start building in the real world?

Applications are reviewed on a rolling basis