Trainee

Topsoe; India; On-site; INR 180,000 - 240,000; Full time

Job summary

Topsoe is seeking a Trainee for our IT Services Team in India. The role focuses on hands-on desktop support, asset management, and user assistance with Outlook and Office issues.

You will log requests, coordinate with vendors, and support onboarding of new devices, while maintaining professional client-facing service. The ideal candidate has a computer science background or relevant IT training, strong English communication, and a service mindset.

Qualifications

• Diploma or degree in computer science or equivalent IT training.
• Willing to work in an 18×5 rotational shift model.
• Strong English communication and client-facing skills.
• Experience in IT support is valued.

Responsibilities

• Install, configure, and troubleshoot desktop hardware, printers, and peripherals.
• Manage IT assets using the designated asset management tool.
• Assist users with Outlook configuration and Office issues.
• Log and resolve incidents via the IT ticketing tool; escalate as needed.
• Coordinate with vendors for warranty, repairs, and replacements.
• Provide onboarding logistics for new computers and devices.
• Handle inbound user calls and provide first-level IT support.
• Collaborate with Global IT Operations to resolve issues.

Skills

IT support

Customer service

Troubleshooting

Microsoft O365

SCCM

English communication

Education

Diploma in Computer Science

Bachelor's in Computer Science

IT training

Tools

Outlook

Microsoft Office

Asset management tool

IT ticketing tool

Job description

Job Description:

Headline

Kickstart Your IT Career as a Trainee in Our Dynamic IT Services Team

Role And Impact

• Install, configure, and troubleshoot desktop hardware, printers (local and network), and peripheral devices, including iPads, iPhones, and Android devices.
• Manage IT assets for employees using the designated asset management tool.
• Create and maintain folders on file shares, including access and permission management.
• Assist users with Outlook email configuration and resolve Microsoft Office–related issues.
• Log, track, and resolve incidents and service requests using the IT ticketing tool, escalating as required.
• Coordinate with hardware vendors (such as Dell and Lenovo) for warranty, repairs, and replacements.
• Provide logistical support for onboarding, including setup and distribution of new computers and peripherals.
• Handle inbound user calls and provide first-level IT support in a timely and professional manner.
• Collaborate with Global IT Operations to resolve known and escalated issues, ensuring seamless IT operations across the organization.

What You Will Bring

You bring a diploma or bachelor’s degree in computer science or an equivalent field, or relevant IT training and knowledge. Experience in IT support—whether as a freelancer or in a formal role is valued, and you are eager to join as a Trainee. You have a strong service mindset, ownership, and accountability, and you excel at diagnosing and resolving technical issues with a customer-focused approach. Your working knowledge of Microsoft O365 and System Center Configuration Manager (SCCM) is an advantage. You are willing to work in an 18×5 rotational shift model, maintain punctuality, and proactively plan your schedule to ensure service continuity. Strong English communication and client-facing skills are essential, and you are committed to supporting continuous improvement of help desk procedures and documentation.

Why Join Us

Joining Topsoe means stepping into a world of innovation and growth. As a Trainee in our IT Services Team, you will have the chance to learn from experienced professionals, expand your technical skills, and contribute to projects that drive sustainability and digital transformation. We offer a collaborative and inclusive culture where your ideas are valued, and you are encouraged to take initiative. You will benefit from professional development opportunities, exposure to cutting-edge technologies, and a supportive environment that empowers you to make a real impact. At Topsoe, your growth and success are part of our shared journey toward a more sustainable future.

Your New Team

You will join a team of skilled and professional colleagues who are passionate about delivering high-quality IT services. Our team values collaboration, shared success, and continuous learning, creating an environment where everyone can thrive and grow together. You will work closely with both local and global IT operations, ensuring seamless support and knowledge sharing across the organization.

Application deadline: 22-08-2026.

We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.

To ensure a secure and trustworthy work environment, our recruitment process may include background checks, requests for criminal records, and contact with references.

About Us

Topsoe is a leading global provider of advanced technology and solutions for the energy transition.

Built on decades of scientific research and innovation, we are working with customers and partners to drive energy resiliency and to achieve their sustainability goals.

We offer world-leading solutions for transforming renewable resources into fuels and chemicals, and we provide technologies needed to produce low-carbon and conventional fuels and chemicals as well as ensuring clean air.

We were founded in 1940 and are headquartered in Denmark, with over 2,500 employees serving customers all around the globe. To learn more, visit www.topsoe.com.