IT-Operations Specialist

Events by L; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Learning & development allowance

Creche allowance

Lab Days program

Job summary

Truecaller in Bengaluru seeks an experienced Senior IT-Operations Specialist to balance technical support with system administration. You will troubleshoot hardware, software, and network issues across Windows, macOS, and Linux, onboard new hires, provision accounts, maintain inventory, and manage vendor relationships while ensuring ISO compliance.

You will handle end-user support, onboarding, network administration, access management, and ongoing IT asset control, with a focus on security and

Qualifications

• Strong communication and customer service skills to explain technical concepts to non-technical users.
• IT support experience in a multi-OS environment (Windows, macOS, Linux) with hardware, software, and peripheral troubleshooting.
• Hands-on experience managing user accounts and authentication (Active Directory, Microsoft 365, Google Workspace).
• Understanding of network fundamentals, LAN, VLAN, switches, and WiFi troubleshooting.
• Ability to monitor network performance and resolve connectivity issues.

Responsibilities

• End-User Support – provide IT support for employees.
• New Employee Onboarding – set up laptops, user accounts, and system access for new hires.
• Network & System Administration – configure routers, switches, firewalls, and wireless APs.
• User Account & Access Management – provision and deactivate system and email accounts with ISO compliance.
• Hardware & Software Inventory – maintain IT assets and licenses.
• Software & License Management – purchase, renew, track licenses.
• Vendor & Procurement Management – coordinate hardware/software purchases and IT services.
• System Security & Compliance – align with ISO requirements and access control policies.
• Documentation & Process Improvement – maintain IT docs and improve processes.

Skills

Communication skills

Customer service

IT support

Troubleshooting

Multi-OS environment

Active Directory

Microsoft 365

Google Workspace

Networking basics

Tools

pfSense

Xen virtualization

VMware

Job description

Join Truecaller – The place where innovation meets impact!

Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here's why we stand out:

• We are trusted by over 450 million active users every month across 190+ countries
• We identify over 15 billion calls daily, helping users avoid spam and scams
• We are powered by a team of 450+ employees from 45+ nationalities

We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you'll fit right in.

As a Senior IT-Operations Specialist, you will balance a mix of both technical support and system administration, ensuring the smooth operation of both end-user devices and network infrastructure. You will be responsible for troubleshooting hardware, software, and network issues across a multi-operating system environment, including Microsoft Windows, macOS, and Linux (a small minority). Additionally, you will play a key role in onboarding new employees, provisioning system accounts, maintaining IT inventory, and managing vendor relationships, all while ensuring compliance with ISO standards.

What you'll do:

• End-User Support – provide IT support for employees.
• New Employee Onboarding – set up and configure laptops, user accounts, and system access for new hires, ensuring a smooth onboarding experience.
• Network & System Administration – configure and troubleshoot routers, switches, firewalls, and wireless access points.
• User Account & Access Management – provision and deactivate system accounts, email accounts, and application access, ensuring ISO compliance.
• Hardware & Software Inventory Management – maintain an up-to-date inventory of IT assets, including laptops, peripherals, and software licenses.
• Software & License Management – purchase, renew, and track software licenses and IT assets to ensure compliance and availability.
• Vendor & Procurement Management – coordinate with vendors for hardware/software purchases, IT services, and contract renewals.
• System Security & Compliance – ensure IT operations align with ISO certification requirements, access control policies, security best practices, and IT governance.
• Documentation & Process Improvement – maintain IT documentation, update asset records, and contribute to process enhancements to meet compliance and audit requirements.

What you bring in:

• Strong Communication & Customer Service Skills – ability to explain technical concepts to non-technical users and provide excellent support.
• IT Support & Troubleshooting Expertise – proven ability to provide IT support in a multi-OS environment (Windows, macOS, Linux) with a strong understanding of hardware, software, and peripheral troubleshooting.
• Systems Administration Knowledge – hands‑on experience managing user accounts, system access, and authentication protocols (Active Directory, Microsoft 365, Google Workspace, or similar).
• Networking Knowledge & Administration – understanding of network fundamentals, including LAN management, VLAN configuration, switch setup, and WiFi network troubleshooting.
• Network Monitoring & Troubleshooting – ability to monitor network performance, diagnose LAN issues, and resolve connectivity problems.

It would be great if you also have:

• Basic knowledge of GCP – be able to conduct access reviews, provisioning of access and similar administrative tasks.
• Firewall & Security Awareness – familiarity with pfSense or similar firewall solutions for managing network security and traffic rules.
• Virtualization & Infrastructure – understanding of virtual machines (VMs) and experience with Xen or similar virtualization platform.

What we offer:

• A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance.
• Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.
• A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone.
• Truecaller’s "Lab Days": Truecaller’s "Lab Days" offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they've always wanted to. It's a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller’s future.

Come as you are:

Truecaller is committed to building a diverse and inclusive team. We believe that a wide range of backgrounds, perspectives, and experiences strengthens our products and our culture. No matter where you're from, what language you speak, or how you identify, we value what makes you unique and would love to get to know you.

Sounds like a great opportunity? We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check. We only accept applications in English.