Trade Relationship Manager-RL SALES-Retail Sales

Kotak Mahindra Bank; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Trade Relationship Manager in India to acquire international trade clients and drive FX and FES product adoption. You will identify target markets, guide customers on rates, and ensure compliance with KYC norms.

Role focuses on activating initial trade transactions, delivering service per SLAs, and achieving income targets. Strong communication, negotiation, and sales skills are essential.

Qualifications

• Graduate, PG preferable.
• 1 to 3 years of Trade Fx and FES preferably in Banking Industry.
• Excellent knowledge of client behaviour & engagement in each product/geographic segments.
• Exhaustive knowledge of Trade and FES products.

Responsibilities

• Acquire quality Current Accounts Customers who are dealing in International Trade.
• Identify target markets and Segments.
• Ensure to follow all compliance and KYC norms while acquiring.
• Ensure that the customer is guided regarding rates and charges.
• Activate the first trade transaction.
• Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC, Travel cards, etc.
• Generation of Asset leads.
• To educate customers regarding Cut off times and follow the SLA's.
• To achieve Business / Income targets.
• To coordinate and ensure service delivery happens as per SLAs and TATs.

Skills

Trade Fx

FES

Sales skills

Communication skills

Negotiation

Education

Graduate, PG preferable

Job description

Job Description:

Trade Relationship Manager

Job Role

• Acquire quality Current Accounts Customers who are dealing in International Trade.
• Identify target markets and Segments
• Ensure to follow all compliance and KYC norms while acquiring
• Ensure that the customer is guided regarding rates and charges.
• Commission and Rates to be fixed in the system.
• Activate the first trade transaction.
• Explore the potential of various trade and FES products like Forward Contracts, LC/BG/BC , Travel cards , etc.
• Ensure that clients keep high CA AMB values in the accounts opened.
• Generation of Asset leads.
• Smooth handover of the customer to the Branch operations team
• To educate customers regarding Cut off times and follow the SLA's
• Maintain a low cost of acquisition by acquiring bigger value of accounts
• To achieve Business / Income targets
• To have full knowledge of competitor's activities and report those to ASMs
• To coordinate and ensure service delivery happens as per SLAs and TATs
• Acquisition and retention of new customer across all the segments.
• Keep updated about AML/KYC/RBI guidelines and ensure growth is achieved by complying with all regulatory guidelines.
• Retention of existing customers base
• Handling customer complaints and expedite the complaints to competent authorities for resolutions.
• Ensure all required documents for the agent empanelment including KYC as per bank's policy are in place for smooth business relationship.
• Deliverance of the required sales pitch for the respective product.
• Timely submission of required reports.
• Execute promotional activities conveyed by ASM/RSM
• Planning and organizing various promotional activities Regularly updates RSM on the current market practices / business strategies by the competitors.

Job Requirement

• Graduate, PG preferable
• 1 to 3 years of Trade Fx and FES preferably in Banking Industry.
• Excellent Domain knowledge.
• Exhaustive knowledge of Trade and FES products .
• Excellent sales skills.
• Excellent knowledge of client behaviour & engagement in each product / geographic segments
• High energy levels and enthusiasm, should have winning attitudes
• Out of box thinker and creative problem solver.
• Good listener and should possess excellent communication skills.
• Excellent negotiator and smart worker
• Result-oriented especially in achieving given NTBs and sales targets.
• Good oral and written communication
• Should be good in strategizing, aggressive but compliance oriented

Requirements: