Trade Processing Senior Officer

Australia and New Zealand Banking Group Limited; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work

Health and wellbeing services

Job summary

Australia and New Zealand Banking Group Limited (ANZ) Bengaluru seeks a Trade Processing Senior Officer to issue and process Bank Guarantees and SBLCs, ensuring regulatory compliance and high-quality customer service within tight SLAs. The role partners with internal teams and external customers to drive accurate processing, risk management, and timely query resolution.

The ideal candidate brings 4+ years in Trade Operations/Trade Finance, with expertise in SBLCs, KB, and cross-border

Qualifications

• 4+ years in Trade Operations or Trade Finance with SBLCs and bank guarantees.
• Strong knowledge of regulatory requirements, compliance standards, and risk management.
• Excellent communication and stakeholder management skills.
• Proven ability to manage multiple priorities and meet SLAs with high accuracy and attention to detail.
• Experience using digital banking platforms and automation tools to improve efficiency.

Responsibilities

• Process and issue Bank Guarantees and SBLCs while ensuring regulatory and policy compliance.
• Review customer requests and documentation for accuracy and completeness to meet SLAs.
• Collaborate with internal and external stakeholders to resolve queries and maintain strong relationships.
• Monitor SLA tracking, quality checks, risk reviews, and controls to reduce errors.
• Support continuous improvement by identifying efficiency opportunities and cost reductions.
• Provide guidance to junior colleagues and promote a collaborative team culture.

Skills

Bank Guarantees

SBLCs

KYC

Cross-border

Regulatory compliance

Stakeholder mgmt

Attention to detail

Communication

Time management

Automation tools

Tools

Automation tools

Operational systems

Digital banking platforms

Job description

Trade Processing Senior Officer

Department: GO - Insto Operations Trade

Division: Group Operations

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Trade Processing Senior Officer, you will be primarily responsible for the issuance and processing of Bank Guarantees and Standby Letters of Credit(SBLCs), ensuring that all regulatory requirements and bank policies are adhered to. You will manage transactions with a high degree of accuracy, maintain compliance standards, and deliver exceptional customer service within agreed Service Level Agreements (SLAs).

You will work closely with internal stakeholders and customers to ensure efficient processing, risk management, and timely resolution of queries. The role requires strong attention to detail, operational excellence, and a commitment to delivering high-quality outcomes while supporting the bank’s trade finance operations.

At ANZ, we are committed to empowering our people with opportunities to learn, grow, and make a meaningful impact. As part of our Trade Operations team, you will play a key role in supporting customers and facilitating global trade transactions while building your career in a dynamic banking environment.

What will your day look like?

As a Trade Processing Senior Officer, you will:

• Process and issue Bank Guarantees and Standby Letters of Credit (SBLCs) while ensuring compliance with regulatory requirements, bank policies, and operational procedures.
• Review customer requests and transaction documentation for accuracy, completeness, and adherence to service standards, ensuring timely processing within agreed Service Level Agreements (SLAs).
• Collaborate with internal and external stakeholders to resolve queries, provide high-quality customer service, and maintain strong working relationships across teams.
• Monitor operational performance through SLA tracking, quality checks, risk reviews, and process controls to ensure accuracy and minimize errors.
• Support continuous improvement initiatives by identifying efficiency opportunities, reducing operational costs, and contributing to business and customer outcomes.
• Provide guidance and knowledge sharing to junior team members, promote a collaborative team culture, and uphold ANZ's values, risk management standards, and compliance requirements in all activities.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 4+ years of experience in Trade Operations or Trade Finance, with hands-on expertise in Bank Guarantees, Standby Letters of Credit (SBLCs), cross-border transactions, and KYC processes.
• Strong understanding of banking operations, regulatory requirements, compliance standards, and risk management practices, with a focus on delivering accurate and high-quality outcomes.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships and provide exceptional service to both internal and external customers.
• Proven ability to manage multiple priorities, work under tight deadlines, and consistently meeting Service Level Agreements (SLAs) while maintaining a high level of accuracy and attention to detail.
• Experience using digital banking platforms, operational systems, and automation tools to improve efficiency, productivity, and customer outcomes.
• A collaborative and customer-focused mindset, with strong problem-solving abilities, adaptability, and a commitment to ANZ's values, risk culture, and continuous improvement.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

• We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it).
• Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.