Senior Operations Analyst - Home Lending Operations

ANZ Banking Group; Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

ANZ in Bengaluru seeks a Senior Operations Analyst to ensure daily targets and customer service excellence across onshore and offshore teams. The role focuses on managing loan workflows, disbursements, closures, and payment processing with a strong emphasis on accuracy and regulatory compliance.

You will support training, share knowledge, and act as a backup for the Production Lead when needed, contributing to continuous process improvements in a dynamic banking environment.

Qualifications

• Experience in managing workflows and high-volume processing in banking operations.
• Strong collaboration and cross-team coordination abilities.
• Knowledge of home lending products, disbursement and payment processing.
• Ability to resolve complex queries with ownership and follow-through.

Responsibilities

• Process loan transactions within defined timelines (payment allocation, loan setup, account updates).
• Manage home loan operations (disbursements, closures, payment processing) per procedures.
• Deliver customer support with timely responses and adherence to SLAs.
• Ensure compliance with risk/regulatory requirements and maintain accuracy to minimize risks.
• Identify opportunities for process improvements and collaborate with teams across locations.

Skills

Collaboration

Workflow management

High-volume processing

Home lending operations

Disbursement processing

Payment processing

Regulatory compliance

Attention to detail

Communication

Education

Graduate qualification in Business Management or related field

Tools

ANZ internal systems

Job description

Senior Operations Analyst

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Senior Operations Analyst is responsible for ensuring the delivery of daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies. Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru

Work Hours: Flexible (Between 1 AM to 5 AM Login)

What will your day look like?

• Accurately process loan transactions within defined timelines, including payment allocation, loan setup, and account updates.
• Manage and validate home loan operations such as disbursements, closures, and payment processing in line with established procedures.
• Deliver exceptional customer support by promptly addressing queries and adhering to agreed service levels for both internal and external stakeholders.
• Ensure strict compliance with risk and regulatory requirements, maintaining high accuracy to minimize operational and reputational risks.
• Identify opportunities for continuous improvement and recommend process enhancements.
• Collaborate effectively with team members and stakeholders across onshore and offshore locations to meet operational goals.
• Support team performance through knowledge sharing, assisting with training, and acting as a backup for the Production Lead when required.

What will you bring?

• Strong collaboration skills with the ability to work effectively across teams and stakeholders.
• Proven experience in managing workflows and handling high-volume processing with strong planning and organizational abilities.
• Atleast 2+ years of experience in home lending operations.
• Hands-on experience managing home loan accounts, including disbursement, closure, and payment processing.
• Ability to resolve complex queries with a high level of ownership and follow-through.
• Knowledge of banking products, systems, and the capability to quickly learn policies and procedures.
• Adaptability to a dynamic environment, including evolving regulatory and process requirements.
• Excellent communication skills with a focus on accuracy, compliance, and continuous process improvement.
• Familiarity with internal ANZ systems is preferred.
• A graduate qualification in Business Management or a related field.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone.

Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ .

Job Posting End Date 17/09/2026, 11.59pm, IST Experience Level Senior Level