Trade Finance Executive

Baroda Global Shared Service; Gandhinagar; On-site; INR 450,000 - 600,000; Full time

Job summary

Baroda Global Shared Service in India is seeking a proactive Trade Finance executive to manage customer queries and coordinate cross-functional resolution for LC, BG, and collection-related transactions. You will ensure service quality, timely responses, and strong customer relationships.

The role requires 2–5 years of Trade Finance experience in handling escalations and maintaining high satisfaction levels, with a focus on accurate documentation and communication across teams.

Qualifications

• Experience in Trade Finance operations such as LC, BG, Inward/Outward, Collection, Export/Import Finance.

Responsibilities

• Handle customer queries related to Trade Finance products (LC, BG, Inward, Outward, Collection Bills, Export/Import Finance).
• Monitor day-to-day Trade Finance transactions and close end of day activities.
• Coordinate with internal teams for timely resolution of customer requests.
• Manage customer communication through email and calls.
• Ensure service quality, TAT adherence, and customer satisfaction.
• Handle escalations and maintain strong customer relationships.

Skills

Trade Finance

Customer Handling

Communication Skills

Escalation Management

Job description

Role & responsibilities

• Handle customer queries related to Trade Finance products (LC, BG, Inward, Outward, Collection Bills, Export/Import Finance).
• Monitoring day-to-day Trade Finance transactions and Closing end of day
• Coordinate with internal teams for timely resolution of customer requests.
• Manage customer communication through email and calls.
• Ensure service quality, TAT adherence, and customer satisfaction.
• Handle escalations and maintain strong customer relationships.

Maintain customer relationship and service quality standards

Preferred candidate profile

• 2-5 years of Trade Finance experience.
• Good customer handling and communication skills.
• Strong Knowledge of LC, BG, Inward/Outward, Collection, and Trade Finance operations.
• Ability to manage customer queries and escalations effectively.