Tracxn - Technical Program Manager - API Support

Tracxn; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fixed work timings

Meritocratic culture

Collaborative environment

Growth feedback

Job summary

Tracxn Technologies Limited in Bengaluru is seeking a Product Specialist to onboard clients for API integrations, bridging the gap between technical and non-technical stakeholders, and guiding trials in our sandbox environment.

You will demonstrate API proficiency, manage client onboarding, and collaborate with the product team to ensure client requirements can be solved, coordinating with engineering for production-ready code when needed.

Qualifications

• Bachelor's degree in Engineering with 4–8 years of work experience.
• Good understanding of how to work with APIs.
• Data transformation.
• Prior experience in customer-centric roles is desirable.

Responsibilities

• Onboard new clients for API integrations.
• Bridge technical and non-technical stakeholders.
• Guide clients through trials in sandbox environment.
• Provide ongoing technical support after integration.
• Identify upsell opportunities based on usage.

Skills

API proficiency

Data transformation

Customer-centric mindset

Education

Bachelor's degree in Engineering

Job description

Location : Bangalore

Job Type : Full-time

About Tracxn:

Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

• API Proficiency
  • Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
  • Work with the product team to see if the client requirements can be solved
• Technical Sales Support
  • Own the sales pipeline of clients interested in the API offering
  • Work closely with the prospects to understand their needs and integration requirements
  • Assist in crafting technical aspects of sales proposals and presentations
• Client Onboarding
  • Assist clients in testing API integrations in a sandbox environment
  • Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
  • If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
• Post-Integration Assistance
  • Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
  • Offer guidance on optimizing API usage and integrating new features or updates
  • Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

• Bachelor's degree in Engineering with 4 to 8 years of work experience
• Good understanding of how to work with APIs
• Data transformation
• Prior experience in customer-centric roles is desirable

What You Can Expect at Tracxn:

• Fixed work timings 9 hrs 5 days. Respect for personal time; no taking work home.
• A transparent, meritocratic culture where everyone explains the why behind their decisions.
• A candid and collaborative environment that values learning, curiosity, and open discussions.
• Managers and mentors who invest in your growth with timely, actionable feedback.
• Continuous learning through real-time projects and cross-functional exposure.