Track Manager - IAM Operations

HCL Technologies Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

HCLTech is seeking an experienced professional to manage identity and privileged access operations using CyberArk PAM solutions, ensuring platform stability, security, and compliance for clients.

The role leads teams, defines workflows, automates provisioning, mentors staff, and drives continuous improvement while aligning with SLAs and industry standards.

Qualifications

• Experience managing IAM operations and privileged account lifecycle.
• Strong monitoring, incident response, and troubleshooting in CyberArk environments.
• Ability to automate provisioning/deprovisioning workflows.
• Excellent communication and leadership for mentoring teams.
• Understanding of IAM and PAM security compliance frameworks.

Responsibilities

• Oversee CyberArk PAM operations by managing Vault, PVWA, CPM, and PSM with monitoring and incident response.
• Define and optimize identity management workflows; enforce privileged access policies.
• Drive continuous improvement by analyzing metrics and integrating new CyberArk features.
• Manage client relationships; ensure SLAs and regulatory compliance.
• Mentor support teams; deliver targeted training to elevate capabilities.
• Champion innovation by evaluating new CyberArk features and leading proof-of-concept initiatives.

Skills

Identity Management Operations

CyberArk PAM

Monitoring & Incident Response

Process Optimization & Automation

Leadership & Mentoring

Client Relationship Management

Privileged Account Lifecycle

Education

CyberArk Certified Delivery Engineer (CCDE)

CyberArk Guardian certification

CISSP

CISM

Tools

CyberArk PVWA

CyberArk CPM

CyberArk PSM

Job description

This role ensures the effective management of identity and privileged access operations using CyberArk PAM solutions. The individual oversees large-scale operational activities, drives continuous improvement initiatives, and leads teams to deliver reliable and secure identity management services, directly impacting client satisfaction and compliance within the organization.

Key Responsibilities

1. 1. Oversee CyberArk PAM (Vault, PVWA, CPM, PSM) operations by implementing advanced monitoring, incident response, and maintenance strategies to ensure platform stability, security, and compliance.
2. 2. Lead identity management operations by defining and optimizing workflows, automating account provisioning/deprovisioning, and enforcing privileged access policies using CyberArk tools.
3. 3. Drive continuous improvement initiatives by analyzing operational metrics, identifying areas for process automation, and integrating new CyberArk features and best practices to enhance service delivery.
4. 4. Manage client relationships by interpreting complex requirements, providing expert-level solutions, and ensuring operational teams consistently meet or exceed SLAs and compliance standards.
5. 5. Mentor and empower support teams by sharing expertise in CyberArk PAM operations, conducting advanced troubleshooting, and delivering targeted training to elevate technical capabilities.
6. 6. Champion innovation in IAM operations by evaluating emerging CyberArk features and industry trends, proposing enhancements, and leading proof-of-concept initiatives to strengthen the organizationâs security posture.

Skill Requirements

1. 1. Excellent Ability To Manage Identity Management Operations, Including Privileged Account Lifecycle, Policy Enforcement, And Automation.
2. 2. Strong Expertise In Monitoring, Incident Response, And Troubleshooting Within Cyberark Environments.
3. 3. Advanced Proficiency In Process Optimization, Workflow Automation, And Continuous Improvement Methodologies.
4. 4. Excellent Communication And Leadership Skills For Mentoring Teams And Managing Client Expectations.
5. 5. Solid Understanding Of Security Compliance Frameworks Relevant To Iam And Pam.

Other Requirements

1. 1. CyberArk Certified Delivery Engineer (CCDE) or CyberArk Guardian certification is highly recommended.
2. 2. Optional: CISSP or CISM certification is valuable for broader security management

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.