Associate Operations Specialist - Credit Card Operations

Idfc First Bank Limited; Navi Mumbai; Sur place; INR 420 000 - 660 000; Plein temps

Résumé du poste

Idfc First Bank Limited is seeking an Associate Operations Specialist – Credit Card Operations to support end-to-end credit card processes, from pre-issuance to post-issuance, including authorizations, payments, disputes and settlements.

The role emphasizes automation, digitization and process improvement to boost efficiency and reduce turnaround time, with strong stakeholder engagement and quality UAT with BRD preparation.

Qualifications

• Graduation in any discipline from a recognized institution.
• Minimum 2 years of relevant experience in credit card operations or related functions.
• Strong focus on automation, digitization, and process improvement.
• Excellent interpersonal and communication skills for stakeholder engagement.
• Ability to manage UAT and project implementation effectively.
• Proficiency in preparing BRDs and managing reporting tools.
• Attention to detail and commitment to maintaining operational quality and compliance.

Responsabilités

• Manage and support credit card operations across the full lifecycle, including pre-issuance, post-issuance, authorizations, payments, and disputes.
• Focus on automation and digitization to improve process efficiency, productivity, accuracy, and TAT.
• Take initiative and recommend best practices to enhance operational processes.
• Ensure end-to-end implementation of projects, including quality UAT, alignment with business requirements, and smooth transitions.
• Liaise effectively with internal and external stakeholders using strong interpersonal and communication skills.
• Collaborate with clients to evaluate and implement new technologies and identify strategic opportunities.
• Conduct periodic self-audits and maintain quality checks and controls to ensure compliance.
• Prepare BRDs for automation initiatives.
• Participate in UAT for new system requirements or modifications to existing functionalities.
• Manage reporting and dashboard activities.

Connaissances

Credit card ops

Automation & digitization

Stakeholder engagement

UAT management

BRD preparation

Reporting & dashboards

Formation

Graduation in any discipline

Description du poste

Job Requirements

About the Role

The Associate Operations Specialist – Credit Card Operations will support the end-to-end operations of the credit card business, covering pre-issuance, post-issuance, authorizations, payments, disputes, and project UAT testing. The role involves managing card fulfillment, inventory, dispatch, servicing, transaction monitoring, statement generation, settlements, chargebacks, and ensuring compliance with scheme and regulatory requirements. The specialist will also contribute to automation initiatives and process improvements to enhance operational efficiency and turnaround time (TAT).

Key Responsibilities

Primary Responsibilities

• Manage and support credit card operations across the full lifecycle, including pre-issuance, post-issuance, authorizations, payments, and disputes.
• Focus on automation and digitization to improve process efficiency, productivity, accuracy, and TAT.
• Take initiative and recommend best practices to enhance operational processes.
• Ensure end-to-end implementation of projects, including quality UAT, alignment with business requirements, and smooth transitions.
• Liaise effectively with internal and external stakeholders using strong interpersonal and communication skills.

Secondary Responsibilities

• Collaborate with clients to evaluate and implement new technologies and identify strategic opportunities.
• Conduct periodic self-audits and maintain quality checks and controls to ensure compliance.
• Prepare Business Requirement Documents (BRDs) for automation initiatives.
• Participate in UAT for new system requirements or modifications to existing functionalities.
• Manage reporting and dashboard activities.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.

Experience

• Minimum 2 years of relevant experience in credit card operations or related functions.

Skills and Attributes

• Prior experience in credit card operations is essential.
• Strong focus on automation, digitization, and process improvement.
• Excellent interpersonal and communication skills for stakeholder engagement.
• Ability to manage UAT and project implementation effectively.
• Proficiency in preparing BRDs and managing reporting tools.
• Attention to detail and commitment to maintaining operational quality and compliance.