Associate Specialist, Implementation

Mastercard; Pune District; On-site; INR 600,000 - 960,000; Full time

Job summary

Mastercard in Pune is seeking an Associate Specialist, Implementation to lead cross-functional processing implementation projects for electronic payments, acting as the main liaison between Mastercard and customers.

You will assess customer needs, define project scope, plan timelines, and drive end-to-end delivery while handling multiple projects in parallel.

The role requires 1–2 years in IT/ networking, strong communication skills, and willingness to work night CST shifts.

Qualifications

• 1–2 years of experience in IT systems and knowledge of networks.
• Basic knowledge of payment transaction processing.
• Excellent verbal and written communication skills.
• Ability to interact well with the customer.
• Ability to work in a matrixed organizations and cross functional teams.

Responsibilities

• Act as central point of contact for customers and Mastercard representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers’ and Mastercard’s core and non-core processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Handle multiple customer processing implementation projects in parallel.

Skills

IT systems knowledge

Network technology

Project management

Client interaction

Verbal and written communication

Night shift availability

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Specialist, Implementation

Overview

• In a customer-facing environment, take ownership of a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both Mastercard and our customer
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
• Are you motivated to be a part of driving a world beyond cash?
• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
• Are you able to cope with a fast changing and ambiguous environment?

Role

• Act as central point of contact for customers and/ or Mastercard customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers’ and Mastercard’s core and non-core processing systems and platforms.
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Handle multiple customer processing implementation projects in parallel

All About You

• 1 to 2 years of experience in “Information Technology” system knowledge, with good understanding of network technology, applications, and project management.
• Basic knowledge of payment transaction processing and industry business knowledge
• Ability to interact well with the customer
• Excellent verbal and written communication skills
• Desire to learn independently
• Ability to work in a matrixed organizations and cross functional teams
• Ability to manage change in a technical work environment
• Open to work for Night Shift – CST Timings (Non Negotiable)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.