Tier One Telecom Support Engineer

Triwill Group; India; On-site; INR 350,000 - 520,000; Full time

Job summary

Triwill Group is seeking a Tier One Telecom Support Engineer in India to provide frontline technical support for telecom and connectivity services, ensuring reliable communication infrastructure for customers.

You will troubleshoot network and transport issues, collaborate with carriers and internal teams, and manage multiple priorities in a fast-paced support environment, working with voice, internet, WAN, SD-WAN and network security solutions to maintain service quality.

Qualifications

• Strong analytical skills, attention to detail, and the ability to manage multiple priorities.

Responsibilities

• Provide frontline technical support for telecom and connectivity services.
• Troubleshoot network and transport-related issues.
• Collaborate with carriers and internal teams to resolve incidents.
• Ensure service disruptions are resolved efficiently and maintain service reliability.
• Maintain high levels of customer satisfaction through quality support.

Skills

Analytical skills

Attention to detail

Multi-tasking

Customer interaction

Job description

Our partner is looking for a Tier One Telecom Support Engineer based in India.

This role provides frontline technical support for telecom and connectivity services, helping customers maintain reliable communication infrastructure. You will troubleshoot network and transport-related issues, collaborate with carriers and internal teams, and ensure service disruptions are resolved efficiently. The position requires strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced support environment. You will work with a variety of telecom technologies, including voice, internet, WAN, SD-WAN, and network security solutions. This opportunity is ideal for professionals who enjoy problem-solving, customer interaction, and delivering high-quality technical support. You will play a key role in maintaining service reliability and customer satisfaction.