Support Engineer

Advantage 360; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TOMIA is seeking a Support Engineer in Bengaluru to remotely deliver and support Network Services software, assess live customer needs, and provide tailored solutions. You will interact with customers clearly, work across systems, and perform basic SQL while navigating Linux/Windows environments.

Key requirements include 3+ years in telecom, strong analytical and communication skills, and willingness to travel.

Qualifications

• Bachelor’s degree in Engineering/Telecommunications/Computer Science or equivalent.
• 3+ years in the Telecommunications industry with proven analytical and customer engagement experience.
• Excellent English language proficiency, written and verbal.
• Willingness to travel abroad.

Responsibilities

• Delivery: Install, integrate and configure and provide customized solutions.
• Develop processes and procedures for typical customized system applications.
• Construct and execute a testing plan.
• Analyze system output/operations and propose optimal solutions.
• Produce feature request documents for enhancements and customizations.
• Troubleshoot, debug, and analyze issues with QA and R&D; follow up on bugs.
• Provide customized training and optimizations for customers.
• Handle T3+ tickets and support customers end-to-end.

Skills

Linux OS

Windows OS

Shell scripting

Oracle database

GSM MAP Signaling

ISUP

Sigtran

SIP

SS7

Client-facing experience

Analytical skills

Education

Bachelor’s degree in Engineering/Telecommunications/Computer Science

Job description

Job Title Support Engineer Department Network Services Operations Travel required No Job location Bangalore Shift timings Regular Reporting to Support Manager Position type Full Time

Job Summary: Remotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces. To perform this job successfully an individual must be able to interact with TOMIA’s customers in a clear and professional manner, have excellent verbal and written communication skills, have great attention to detail, being capable technically of navigation through remote systems operating on Linus OS and comfortable performing basic SQL functions, being able to analyze debug level log of live systems. Strong analytical, problem solving with attention to detail.

Roles and Responsibilities

• Delivery: Install, integrate and configure.
• Develop processes and procedures for typical customized system applications.
• Construct and execute a testing plan.
• Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.
• Produce detailed feature request documents for functional enhancements and further development of core product or customizations.
• Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
• Customized training and optimizations.
• Support our customers by handling T3+ tickets opened by ticketing system, on all rounds.

Education requirement

Bachelor’s degree in Engineering/Telecommunications/Computer Science, preferred

Experience range

3+ years in the Telecommunications industry with proven analytical and customer engagement is an addon

Technical/ functional skills required

Knowledge of OS – Linux and Windows. Knowledge of Linux shell scripting, preferred Knowledge of Database– ORACLE, preferred Knowledge of GSM [MAP Signaling], ISUP, Sigtran, SIP, SS7 – a strong advantage Diameter Protocols Client-facing experience.

English Language proficiency

English Language proficiency, written and verbal Written and verbal skills; excellent phone manner Ability to effectively juggle/prioritize multiple tasks and function well within a team Willingness to travel abroad.

Soft skills required

Strong technical and analytical skills experience in problem analysis and resolution of software problems Strong written and verbal communication skills (English) Attention to detail

At TOMIA, we create innovative Roaming and Interconnect connectivity solutions for operators around the world. We are constantly evolving our products and integrating new technologies – such as VoLTE, 5G, IoT, BCE, Cloud Numbers, and A2P Messaging – so that operators can embrace what’s next. We forge meaningful relationships with our customers and allow them to do the same with their partners. We help operators simplify increasing business complexity. From agile trading solutions to automated billing and settlement options, our market‑leading products cover the entire wholesale agreement process lifecycle. Our unified analytics across TOMIA’s Roaming and Interconnect products enable operators to make fast, reliable decisions and act in real time. TOMIA partners with hundreds of global communication providers and has been doing so for more than 25 years.