Test Manager - Telecom Domain

Qualitykiosk Technologies; Pune District; Sur place; INR 4 000 000 - 6 000 000; Plein temps

Résumé du poste

Qualitykiosk Technologies. Pune-based role leading end-to-end SIT delivery for telecom programs with ownership across multi-vendor environments.

The position requires strong telecom domain expertise, including BSS/OSS and end-to-end customer journeys, plus ability to coordinate large testing teams and drive governance across vendors. You will own SIT strategy, planning, defect governance and environment readiness across transformation lifecycles, ensuring traceability and high-quality release

Qualifications

• 10+ years in IT with 5+ years telecom BSS/OSS transformation experience.
• Proven ownership of end-to-end SIT across complex telecom programs.
• Strong multi-vendor / cross-application governance experience.
• Ability to map complex E2E telecom journeys and integration architecture.
• Excellent stakeholder management for defect, risk and release governance.

Responsabilités

• Define and own SIT strategy, test approach, scope, entry/exit criteria and governance framework; translate requirements and develop integrated test plans.
• Own SIT quality across telecom journeys and multi-application testing across vendors.
• Act as central SIT owner; establish ownership, dependencies and defect management; coordinate with architects and vendors.
• Manage end-to-end SIT execution across releases; track test prep, execution, pass/fail, defects and readiness.
• Own SIT defect governance with SLAs, daily triage, root-cause analysis and cross-vendor resolution.
• Coordinate SIT environment planning and test-data readiness; manage dependencies and data coverage.
• Ensure complete traceability from requirements to test cases and defects; monitor coverage.
• Define SIT entry/exit criteria and conduct Go/No-Go assessments; report progress to leadership.

Connaissances

IT experience (10+ years)

telecom BSS/OSS

End-to-end SIT ownership

Multi-vendor governance

E2E telecom journeys

Outils

JIRA

Octane

Postman

SoapUI

SQL

Selenium

CI/CD

Description du poste

Role Snapshot

Location: Pune (Work from Office)

Experience: 10+ years

Domain: Telecom (Mandatory)

Client Exposure: Indian clients (preferred - 3+ engagements)

Why This Role?

Lead end-to-end QA SIT delivery for Telecom programs with strong ownership

Have strong telecom domain expertise, particularly across BSS/OSS and end-to-end customer/service journeys

Ability to manage large cross-functional testing teams and drive alignment across multiple vendors and stakeholders

Responsible for SIT strategy, planning, governance, execution, dependency management, defect management, test environment and test data readiness, reporting and release quality assurance across the transformation lifecycle.

Key Responsibilities

1. Define and own the overall SIT strategy, test approach, scope, entry/exit criteria and governance
   framework.
   Translate complex transformation requirements and solution architecture into an executable SIT plan.
   Develop integrated test plans covering:
   o Functional testing
   o System integration testing
   o End-to-end business journey testing
   o API/interface testing
   o Database/data validation
   o Regression testing
   o Negative/error handling scenarios
   o Production-like business scenarios
   Establish risk-based testing and prioritization based on business criticality and integration complexity.
   Perform test effort estimation, resource planning and capacity management.

2. Own SIT quality across complex telecom journeys such as:
   Lead/Quote Customer Order Provisioning Activation Usage Charging Billing Payment
   Assurance.
   Testing scope may span:
   Customer onboarding and KYC
   Product/catalogue and offer management
   Order capture and order management
   CRM/customer management
   www.qualitykiosk.com
   Inventory management
   Service provisioning and activation
   Mediation and charging
   Billing and invoicing
   Payments/recharge
   Service assurance
   Trouble ticketing
   Digital/self-care journeys
   Partner/third-party integrations
   Notifications and communications
   Reporting and regulatory/compliance flows.

3. Act as the central SIT owner across multiple application vendors, system integrators, development teams
   and business stakeholders.
   Establish clear ownership of testing activities, interfaces, dependencies and defects across vendors.
   Drive resolution of cross-application and cross-vendor integration issues where ownership may initially be
   unclear.
   Coordinate with solution architects, application teams, infrastructure teams and vendors for integration
   readiness.
   Maintain an application/interface dependency matrix and ensure critical dependencies are addressed
   before SIT execution.
   Facilitate technical triage for defects spanning multiple systems.
   This capability is particularly important in telecom transformation because industry architectures are progressively
   designed around interoperable, composable and multi-vendor ecosystems.

4. Manage end-to-end SIT execution across multiple releases, workstreams and applications.
   Establish daily execution targets and monitor actual progress against plan.
   Track:
   o Test preparation
   o Test execution
   o Pass/fail/block status
   o Defect backlog
   o Retesting
   o Regression
   o Application readiness
   o Business journey readiness.
   Ensure critical E2E scenarios receive adequate coverage before release sign-off.
   Drive recovery plans where testing deviates from committed timelines.

5. Own the overall SIT defect governance process.
   Establish defect severity, priority, SLA and lifecycle management practices.
   Lead daily defect triage involving application teams, architects and vendors.
   Drive timely root-cause identification and resolution for critical defects.
   Manage cross-vendor disagreements regarding defect ownership.
   www.qualitykiosk.com
   Track:
   o Defect ageing
   o Reopen rate
   o Defect leakage
   o Severity distribution
   o Defect density
   o Fix/retest turnaround time.
   Identify recurring defect patterns and recommend preventive actions.

6. Coordinate SIT environment planning and ensure required applications/interfaces are available as per
   schedule.
   Establish environment readiness checkpoints before test-cycle commencement.
   Manage dependencies related to:
   o Application deployment
   o Interface connectivity
   o API availability
   o Batch jobs
   o Network connectivity
   o Downstream/upstream systems.
   Drive creation and availability of test data covering positive, negative and complex customer journeys.
   Coordinate environment and test-data issues across multiple application owners.

7. Ensure complete traceability:
   Requirement Business Journey Application Interface Test Scenario Test Case Execution Defect.
   Review test cases for adequate functional, integration and negative scenario coverage.
   Ensure changes to requirements and solution designs are reflected in test scope.
   Monitor test coverage and identify gaps before execution.

8. Define measurable SIT entry/exit criteria.
   Assess release quality based on:
   o Test coverage
   o Execution completion
   o Critical journey validation
   o Defect position
   o Residual risks
   o Environment constraints
   o Open dependencies.
   Conduct release-level Go/No-Go quality assessment.
   Provide evidence-based SIT recommendation to program leadership and business stakeholders.
   Highlight residual risk instead of providing purely test execution-based sign-off.

9. Work closely with:
   o Program/Transformation Director
   www.qualitykiosk.com
   o Business/Product teams
   o Enterprise/Solution Architects
   o Development teams
   o Operations teams
   o Network teams
   o Infrastructure teams
   o Multiple technology vendors
   o UAT/Business testing teams.
   Conduct daily/weekly SIT governance meetings.
   Provide CXO/SteerCo-ready quality reporting highlighting progress, risks, dependencies and management attention required.
   Drive accountability across teams without compromising overall program objectives.

10. Identify opportunities for regression automation across stable business journeys and interfaces.
    Drive API/service-level automation wherever appropriate.
    Work with automation teams to establish reusable regression suites.
    Improve SIT efficiency through:
    o Shift-left testing
    o API testing
    o Automation
    o Risk-based testing
    o Early integration validation
    o Defect prevention
    o AI-assisted testing, where applicable.

Experience & Skills

• 10+ years in IT with 5+ years in Hands-on telecom BSS/OSS transformation experience
• Proven ownership of end-to-end SIT rather than individual application testing
• Strong multi-vendor/cross-application governance
• Ability to understand complex E2E telecom journeys and integration architecture
• Senior stakeholder management with strong defect, risk and release governance

Technical / Testing Skills

• System Integration Testing
• E2E Testing
• Telecom BSS/OSS testing
• API/Web Service testing
• Data/DB validation
• Defect lifecycle management
• Test planning and estimation
• Test environment management
• Test data management
• Requirement traceability
• Release quality management
• Agile/Hybrid delivery models
• Multi-vendor test governance
• Tool exposure preferred
• JIRA
• Octane
• Postman / SoapUI
• SQL
• API automation tools
• Selenium
• CI/CD toolchains
• Reporting/dashboard solutions

What We Are Looking For

• Strong leadership, ownership, and stakeholder management skills
• Ability to work with Indian clients and multi-vendor environments
• Transformation mindset with focus on innovation and continuous improvement
• Strong communication and collaboration ability
• Strong understanding of telecom business processes and technology landscape