Test environment management Consultant

Infosys; Bengaluru; On-site; INR 4,000,000 - 8,000,000; Full time

Job summary

Infosys Quality Engineering seeks a TEMS Lead adept in ITIL-based IT Service Management and non-production environment oversight. The role coordinates across stakeholders to maintain environment stability, supports cloud and SaaS platforms, and drives automation and continuous improvement.

You will manage ITIL processes, supervise deployments, and mentor multi-disciplinary teams while aligning with DevOps and SDLC practices.

Qualifications

• Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA) and ITIL-aligned processes.
• Strong DevOps and SDLC/STLC understanding with non-production environment management.
• Experience with monitoring/APM tools (Dynatrace, AppDynamics, Splunk) and test automation (Selenium).

Responsibilities

• Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management
• Oversee change and deployment activities across non-production and production environments
• Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting
• Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance
• Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking
• Enable automation for environment health checks using tools like Selenium
• Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively
• Lead and mentor teams to drive delivery excellence and continuous improvement

Skills

ITSM tools

ITIL

DevOps

SDLC/STLC

Stakeholder management

Leadership

Education

Bachelor of Engineering

Tools

ServiceNow

Remedy

Jira

Plutora

Enov8

Dynatrace

AppDynamics

Splunk

Selenium

Job description

Job Summary

We are looking for a skilled TEMS Lead with strong expertise in ITIL-based IT Service Management and non-production environment management. The role involves driving environment stability, supporting cloud and SaaS platforms, and ensuring seamless coordination across stakeholders.

Responsibilities

• Manage and drive ITIL processes including Incident, Problem, Change, and Service Request Management
• Oversee change and deployment activities across non-production and production environments
• Support cloud platforms (PCF, Azure, Oracle Cloud) including environment setup, user access, and troubleshooting
• Ensure smooth functioning of SaaS platforms (Salesforce, Oracle, etc.) through configuration and ongoing maintenance
• Utilize APM and monitoring tools (Dynatrace, AppDynamics, Splunk, etc.) for environment health tracking
• Enable automation for environment health checks using tools like Selenium
• Collaborate with stakeholders to ensure effective usage of test environments and resolve issues proactively
• Lead and mentor teams to drive delivery excellence and continuous improvement

Technical Requirements

• Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA)
• Strong understanding of DevOps pipeline integration and SDLC/STLC processes
• Experience with orchestration tools (Plutora, Enov8, etc.)
• Proven ability to manage multiple stakeholders and lead technical teams

Additional Responsibilities

• Good to have skills: ITIL, Non-Prod Env support + APM tools like Splunk, AppD, Dynatrace
• Location: Bangalore, Pune, Hyderabad, Chennai, TVM, Indore, Nagpur, MLR, MYS, Noida, Bhubaneswar, Kolkata, Coimbatore, Hubli

Educational Requirement

• Bachelor of Engineering

Preferred Skills

• Foundational->Service Management->ITIL,Technology->Infrastructure Security->Security Incident and Event Management (SIEM),Technology->Infra_ToolAdministration-ITSM->ServiceNow

Service Line

Infosys Quality Engineering