Information Technology Team Lead

Solvex Solutions; Bengaluru; Hybrid; INR 1,500,000 - 2,000,000; Full time

Job summary

Solvex Solutions is seeking an experienced IT Operations / ITSM Team Lead to manage critical incidents and drive operational excellence. This role requires a blend of technical hands-on skills and leadership capabilities in a fast-paced enterprise environment.

Key responsibilities include managing incidents, enhancing monitoring strategies, and leading a team. Candidates should possess strong experience in ITSM and critical incident management, particularly with ServiceNow and observability tools.

Qualifications

• Strong experience in leading ITSM teams and critical incident management.
• Hands-on knowledge of change management, compliance, and monitoring tools.
• Ability to manage operations calmly under pressure.

Responsibilities

• Manage critical incidents and improve monitoring practices.
• Drive operational excellence in complex infrastructure.
• Lead a team effectively in a fast-paced environment.

Skills

Critical Incident Management

ITSM environments experience

Change Management knowledge

ServiceNow ITSM

Monitoring/observability tools

HPC environments understanding

Job description

Location: Bangalore / Chennai (1 day work from office per week)

We are looking for an experienced IT Operations / ITSM Team Lead who is both technically hands-on and capable of leading teams in a fast-paced enterprise environment.

In this role, you will manage critical incidents, improve monitoring and observability practices, and drive operational excellence across complex infrastructure environments.

Key Skills & Experience

• Strong experience in Critical Incident Management
• Team Lead or ownership experience in ITSM environments
• Hands-on knowledge of Change Management, CMDB, and Compliance
• Strong experience with ServiceNow ITSM
• Experience with Grafana and monitoring/observability tools
• Ability to reduce alert noise and improve monitoring strategies
• Understanding of HPC environments and resource optimization

We are looking for someone who can stay calm under pressure, lead from the front, and continuously improve operational processes while remaining technically involved.