Territory Service Manager

Darwinbox Digital Solutions Pvt. Ltd.; Hubli; On-site; INR 600,000 - 900,000; Full time

Job summary

TVS Motor Company in Vizag, Andhra Pradesh, is seeking a Territory Service Manager (2W) to implement service standards at preowned vehicle outlets and help dealers grow their service business; you will be accountable to improve customer satisfaction in the assigned territory.

Responsibilities include enhancing service processes, improving PSF scores, ensuring genuine parts availability, and training dealer service teams to deliver quality, timely service for preowned two-wheelers.

Responsibilities

• Improve service business of dealer.
• Improve workshop service efficiency to boost customer satisfaction and profitability.
• Ensure availability of genuine parts supplied by TVSM recommended source.
• Improve PSF score through service process audits and corrective actions at the workshop.
• Contact customers regularly by phone or in-person to understand expectations and resolve complaints within 48 hours.
• Enhance dealer service team's capabilities through on-the-job training on product knowledge, repair standards, tools, and customer handling.

Job description

About the company -TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Service s Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

Group Company: TVS Motor Company

Designation: Territory Service Manager (2W)

Office Location: Vizag, Andhra Pradesh

Position description: Implement company’s service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

• a) Improve service business of dealer.
• b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
• c) Ensure availability of genuine parts supplied by TVSM recommended source
• 2. Improve PSF Score:
• a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
• b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.
• c) Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer
• satisfaction, updating the mechanics knowledge through Competitor model training.
• 3. Product Quality
• a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.