Territory Service Manager

TVS Motor; Varanasi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

TVS Motor Company in Varanasi is seeking a Territory Service Manager (2W) to implement service standards at the preowned outlet and drive dealer growth in service business. You will focus on improving customer satisfaction and service quality across the territory.

The role requires BE/BTech with 3–8 years in automotive service, strong leadership, and the ability to improve PSF scores and dealer capability through training and performance reviews.

Qualifications

• Bachelor of Engineering – BE/ B.Tech in engineering.
• 3–8 years of experience in automotive service or service management.
• Experience in dealer service operations preferred.

Responsibilities

• Improve dealer service business and profitability.
• Improve workshop efficiency to raise customer satisfaction.
• Ensure availability of genuine parts from TVSM designated sources.

Skills

Technical Expertise

Interpersonal relationship

Operational Excellence

Leadership

Customer Focus

Education

BE/BTech in Engineering

Job description

About the company

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Group Company

TVS Motor Company

Role

Territory Service Manager (2W), Varanasi

Position description

Implement companys service standards & policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities

Dealer Business

• Improve service business of dealer.
• To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
• Ensure availability of genuine parts supplied by TVSM recommended source

Improve PSF Score

• Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
• Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints within 48 hours.
• Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer satisfaction, updating the mechanics knowledge through Competitor model training.

Product Quality

• Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

• Bachelor of Engineering - B.E/ B.Tech

Behaviour competencies

• Technical Expertise
• Interpersonal relationship
• Operational Excellence
• Leadership and People Management
• Customer Focus

Required work experience

• Industry: Automotive industry.
• Years of experience: 3 to 8