Territory Service Manager

TVS Motor; Ambala; On-site; INR 900,000 - 1,300,000; Full time

Job summary

TVS Motor Company in Ambala, Haryana invites applications for Territory Service Manager (2W). You will lead dealer service growth and ensure adherence to service standards at the preowned outlet, driving customer satisfaction and profitability.

You will focus on PSF metrics, process audits, and training of dealer service teams to raise product knowledge, service repair standards, and turnaround times. A BE/B.Tech degree with 3–8 years in automotive is required.

Qualifications

• B.E./B.Tech degree is required.
• 3–8 years experience in automotive industry.
• Strong leadership, customer focus and operational excellence.

Responsibilities

• Improve dealer service business and workshop efficiency.
• Ensure availability of genuine TVS parts.
• Improve PSF score through service process audits and timely issue resolution.
• Provide on-the-job training to dealer service teams.
• Focus on product quality and turnaround time for preowned 2W customers.

Skills

Technical Expertise

Interpersonal relationship

Operational Excellence

Leadership and People Management

Customer Focus

Education

Bachelor of Engineering - B.E/ B.Tech

Job description

About the company

TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.

Group Company: TVS Motor Company

Role: Territory Service Manager (2W), Ambala, Haryana

Position description: Implement companys service standards policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities

• Dealer Business:
  • Improve service business of dealer.
  • To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
  • Ensure availability of genuine parts supplied by TVSM recommended source
• Improve PSF Score:
  • Improve PSF through service process audit take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
  • Contact customers at regular interval by telephone /personal meeting and understand their expectation take counter measures. Assist the dealers to close the customer complaints within 48 hours.
  • Improve the capability level of dealers service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skillscustomer
  • satisfaction, updating the mechanics knowledge through Competitor model training.
• Product Quality
  • Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

• Degree: Bachelor of Engineering - B.E/ B.Tech

Behaviour competencies

• Technical Expertise
• Interpersonal relationship
• Operational Excellence
• Leadership and People Management
• Customer Focus

Required work experience

• Industry: Automotive industry.
• Years of experience: 3 to 8