Territory Manager - Pharmaceutical Sales & Order Management

Dr Reddys Laboratories; Kalaburagi; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Joining & relocation support

Family support (Maternity & Paternity)

Learning & development opportunities

Medical coverage for you and family

Life coverage

Other essential equipment

Job summary

Dr. Reddy’s Laboratories is seeking a Territory Manager to oversee contracts, orders, and customer relations within the assigned Indian territory. You will coordinate with legal, logistics, and sales teams to ensure accurate orders, timely shipments, and compliant documentation.

The role requires 4–6+ years of experience, strong customer service skills, and a proactive ownership mindset to drive timely and precise outcomes while collaborating across departments.

Qualifications

• Educational Qualification: Graduation in any field is mandatory.
• Minimum Work Experience: 4+ / 6+ years of experience.
• Functional Skills: Billing Inquiries, Client Onboarding, Customer Relationship Management, Customer Support, Order Processing, Product Recall, Contract Management.
• Resident Skills: Compliance Management, Customer Service Management, Digital Literacy, Lean Methodologies, Product Knowledge.
• Behavioural Skills: Ownership mindset – Takes initiative and accountability for delivering accurate, timely, and compliant outcomes.
• Behavioural Skills: Collaboration – Works effectively across departments to ensure smooth coordination and issue resolution.
• Behavioural Skills: Attention to detail – Ensures precision in contract handling, order processing, and documentation management.
• Critical Exposures: Experience in customer interactions via email, phone, or web communication channels is desired.
• Exposure to order processing, including order entry, tracking, and coordination with supply chain or distribution teams, is preferred.
• Experience in documenting and maintaining records related to customer interactions is desired.
• Exposure to payment follow-up processes as part of customer communication is preferred.
• For UK/Germany Roles: Exposure to technical product query resolution and end-to-end customer claims processes is preferred.

Responsibilities

• Draft, review, and finalize contracts in coordination with the legal team.
• Monitor and maintain custody of all executed contracts and ensure documentation is complete.
• Manage the full order lifecycle—from receipt and PO acknowledgment to issuing Proforma Invoices.
• Coordinate with internal teams to obtain order execution approvals and prepare post-approval OPD checklists.
• Follow up with logistics for shipping documents and dispatch details; ensure timely delivery.
• Manage customer and agent commission debit notes, including payment realization and records.
• Handle sample requests and complaints; coordinate with QC and Sales for dispatch and resolution.
• Review receivable status and customer credit limits; generate reports and escalate delays.

Skills

Customer Relationship Management

Order Processing

Contract Management

Customer Service

Attention to Detail

Education

Graduation in any field

Job description

Territory Manager Company Description

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Roles & Responsibilities

• You will be responsible for drafting, reviewing, and finalizing contracts in coordination with the legal team, ensuring timely closure both internally and externally.


• You will be responsible for monitoring and maintaining custody of all executed contracts, ensuring documentation completeness and accessibility.


• You will be responsible for managing the full order lifecycle—from receipt and PO acknowledgment to issuing Proforma Invoices—while verifying all commercial details such as quantity, price, specifications, and payment terms.


• You will be responsible for coordinating with internal teams to obtain order execution approvals and preparing post-approval checklists for Order Process Document (OPD) generation.


• You will be responsible for following up with logistics for shipping documents and dispatch details, ensuring timely delivery and communication with customers.


• You will be responsible for managing customer and agent commission debit notes, including payment realization, provisioning, and record maintenance.


• You will be responsible for handling sample requests and complaints, coordinating with Quality Control and Sales teams to ensure timely dispatch and resolution.


• You will be responsible for reviewing receivable status and customer credit limits, generating reports, and escalating potential delays or issues to management for timely intervention.

Qualifications

• Educational Qualification: Graduation in any field is mandatory.


• Minimum Work Experience: 4+ / 6+ years of experience.


• Functional Skills: Billing Inquiries, Client Onboarding, Customer Relationship Management, Customer Support, Order Processing, Product Recall, Contract Management.


• Resident Skills: Compliance Management, Customer Service Management, Digital Literacy, Lean Methodologies, Product Knowledge.


• Behavioural Skills: Ownership mindset – Takes initiative and accountability for delivering accurate, timely, and compliant outcomes.


• Behavioural Skills: Collaboration – Works effectively across departments to ensure smooth coordination and issue resolution.


• Behavioural Skills: Attention to detail – Ensures precision in contract handling, order processing, and documentation management.


• Critical Exposures: Experience in customer interactions via email, phone, or web communication channels is desired.


• Exposure to order processing, including order entry, tracking, and coordination with supply chain or distribution teams, is preferred.


• Experience in documenting and maintaining records related to customer interactions is desired.


• Exposure to payment follow-up processes as part of customer communication is preferred.


• For UK/Germany Roles: Exposure to technical product query resolution and end-to-end customer claims processes is preferred.

Additional Information Benefits Offered

• joining & relocation support


• family support (Maternity & Paternity benefits)


• learning and development opportunities


• medical coverage for yourself and your family


• life coverage for yourself
  
• other essential equipment

Our Work Culture

Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.

Experience Level Mid Level