Territory Manager-Home Loan And Suvidha LAP

Idfc First Bank Limited; Ahmedabad District; In loco; INR 800.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Idfc First Bank Limited invites applications for the role of Territory Manager – Home Loan and Suvidha LAP. You will source Home Loan and Suvidha business from the bank's existing customer base, focusing on relationship management, cross-selling, and delivering high service standards.

You will coordinate with internal teams, ensure compliant processing, and strive to meet monthly, quarterly, and annual sales targets while maintaining strong customer engagement and digital enablement.

Competenze

• Requires BFSI experience with retail lending and customer engagement.
• Graduate degree required; postgraduate preferred; certifications optional.

Mansioni

• Generate Home Loan/Suvidha leads through branches, RM, call centres and loan centres.
• Engage with existing customers to assess needs and offer Home Loan/Suvidha solutions.
• Meet with customers to assess eligibility, financials and documentation.
• Coordinate processing, documentation and disbursement.
• Deliver timely, high-quality service and achieve sales targets.
• Track performance, pipeline status and market feedback for senior management.
• Ensure compliance with internal processes and regulatory norms.
• Coordinate with credit, operations, legal and tech teams.

Conoscenze

Relationship management

Sales & cross-selling

Customer engagement

Communication skills

Formazione

Graduate degree

Postgraduate degree

Professional certifications

Descrizione del lavoro

Job Description

Role/Job Title

Territory Manager-Home Loan and Suvidha LAP

Business

Retail Banking

Function department

Home Loans

Job Purpose

Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.

Key Responsibilities

Primary Responsibilities

• Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.
• Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.
• Conduct customer meetings to assess eligibility, financial standing, and property documentation.
• Ensure smooth processing of applications, documentation, and disbursement coordination.
• Deliver timely support and personalized service to enhance customer satisfaction.
• Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
• Track and report sales performance, pipeline status, and market feedback to senior management.
• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
• Coordinate with credit, operations, legal, and technical teams for efficient loan processing.

Secondary Responsibilities

• Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Demonstrate excellent communication, presentation, and interpersonal skills.
• Ensure effective cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms efficiently.

Education

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience

• 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
• Role Level: Manager / Senior Manager