Territory Manager-Consumer Durable Loan Open Market

Idfc First Bank Limited; Kolkata District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

IDFC FIRST Bank is seeking a Territory Manager for Consumer Durable Loan Open Market in Kolkata. The role involves sourcing loans via Direct Sales Teams and dealerships, managing a field team, and building strong relationships with customers and partners.

You will stay updated on product knowledge, market trends, and ensure compliance with internal and regulatory guidelines while driving growth and portfolio quality.

Qualifications

• Graduate degree required; postgraduate preferred.
• Minimum 2 years of relevant sales experience in BFSI.
• Strong understanding of retail lending products and credit operations.
• Excellent communication, negotiation and relationship management.
• Analytical focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and compliance orientation.

Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop channel development strategies.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance efficiency.
• Work with Collections to reduce net credit loss and delinquency rates.
• Collaborate with internal teams to support automation and digital initiatives.
• Support strategic sales and service initiatives to meet growth targets.

Skills

Sales channel management

Relationship management

Communication skills

Negotiation skills

Portfolio risk awareness

Team leadership

Education

Graduate in any discipline

Postgraduate qualification preferred

Job description

Job Requirements

About the Role

Territory Manager-Consumer Durable Loan Open Market

is responsible for sourcing loans through Direct Sales Teams (DSTs), and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across various channels. The role holder must ensure strict adherence to internal policies and regulatory guidelines, balancing business growth with risk management to support the broader objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate qualification is preferred.

Experience

• Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.
• Proven ability to manage sales channels and drive business growth.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with a focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and commitment to compliance.