Sales Manager-LFRMR

IDFC FIRST Bank; Vadodara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank in Gujarat seeks a Territory Manager to source loans via Direct Sales Teams and dealerships, while building a high-quality portfolio. You will lead a team, foster relationships, and ensure compliance with policies and regulations. The role emphasizes growth with risk control in a dynamic market.

The candidate should have 2+ years in sales within BFSI, strong communication, and the ability to drive channel development and customer acquisition.

Qualifications

• Graduate in any discipline; postgraduate preferred.
• Minimum 2 years of relevant sales experience in BFSI.

Responsibilities

• Recruit DSTs and onboard dealerships or stores.
• Source and manage business through DSTs and dealerships.
• Acquire new customers and ensure consistent loan disbursement.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations and market trends.
• Identify evolving market dynamics and develop channel strategies.
• Deliver high-quality customer service and satisfaction.
• Recommend improvements to sales processes and policies.
• Collaborate with Collections to reduce net credit loss and delinquencies.
• Collaborate with internal teams on automation and digital initiatives.
• Support growth targets through strategic sales and service initiatives.

Skills

Retail lending products

Credit operations

Sales channel management

Communication skills

Negotiation

Relationship management

Analytical mindset

Team leadership

Compliance awareness

Education

Graduate degree (any discipline)

Postgraduate qualification preferred

Job description

Overview

The Territory Manager is responsible for sourcing loans through Direct Sales Teams (DSTs) and existing Dealerships or Stores, while building and maintaining a high-quality loan portfolio. This role involves managing a team, fostering strong relationships, and ensuring effective communication across channels. The role holder must adhere to internal policies and regulatory guidelines, balancing business growth with risk management to support the bank's objectives.

Responsibilities

• Recruitment and training of DSTs and onboarding dealerships or stores.
• Source and manage business through DSTs and Dealerships.
• Acquire new customers and ensure consistent loan disbursement volumes.
• Maintain a high-quality loan portfolio by minimizing delinquencies and rejections.
• Stay updated on retail asset products, operations, and current market trends.
• Identify evolving market dynamics and develop strategies for channel development and customer acquisition.
• Deliver high-quality customer service and ensure customer satisfaction.
• Recommend improvements to sales processes and policies to enhance operational efficiency and service quality.
• Work closely with Collection team to reduce net credit loss and delinquency rates.

Secondary Responsibilities

• Collaborate with internal teams to support automation and digital initiatives.
• Contribute to the bank’s growth targets by supporting strategic sales and service initiatives.

Qualifications

• Education:
  • Graduate in any discipline.
  • Postgraduate qualification is preferred.
• Experience:
  • Minimum 2 years of relevant experience in sales, preferably within the BFSI (Banking, Financial Services, and Insurance) sector.

Skills and Attributes

• Strong understanding of retail lending products and credit operations.
• Proven ability to manage sales channels and drive business growth.
• Excellent communication, negotiation, and relationship management skills.
• Analytical mindset with a focus on portfolio quality and risk management.
• Ability to lead teams and coordinate with multiple stakeholders.
• High level of integrity and commitment to compliance.