Territory Manager - Aftersales Service

Hero Motocorp Limited; Indore District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Hero MotoCorp is seeking a Territory Manager for the Service Function (Harley Davidson BU) to lead aftersales operations across the zone. You will own the dealership parts retail business, drive service revenue, and ensure premium customer experience while guiding dealers to improve efficiency and productivity.

You will streamline HO-dealer communications, drive VAS, handle service escalations, and raise customer satisfaction.

Qualifications

• Experience in technical issues resolution and workshop operations.
• Strong problem solving, negotiation and stakeholder management are required.
• B Tech (Mechanical) degree is mandatory.

Responsibilities

• Streamline communication between HO and dealer network to ensure SOPs across the zone.
• Own dealership parts retail business and implement sales initiatives to improve turnover and service retention.
• Drive the growth of VAS within the workshop through upselling strategies.
• Act as final authority for service and technical escalations within the zone/state.
• Improve customer satisfaction scores and First-Time Resolution for complaints.
• Provide end-to-end handholding for dealer staff and ensure premium brand delivery at touchpoints.

Skills

Technical issues resolution

Workshop operations

Problem solving

Negotiation

Stakeholder management

Education

B Tech (Mechanical)

Job description

Territory Manager- Service Function Harley Davidson BU Pay Band E4 to M2 Role

Territory Manager- Service A purpose driven role for you Ownership of aftersales operation within the state.This includes driving service revenue,ensuring customer satisfaction and handhold the Dealers to improve service efficiency and productivity.Ensure premium customer experience and drive aftersales business.

A Day in the life

• Streamline communication between the HO and the dealer network to ensure consistent execution of SOPs across the zone
• Take ownership of the dealership's parts retail business, implementing sales initiatives to achieve overall Parts Turnover & Service Retention for the zone
• Drive the growth of VAS within the workshop by implementing initiatives and upselling strategies
• Serve as the final authority for service and technical escalations within the zone/state, ensuring timely and satisfactory resolution of customer grievances
• Drive zonal C sat Scores by reducing the volume of repeat complaints and improving the First-Time Resolution rate for customer complaints
• Provide end-to-end handholding for dealer staff, acting as a subject matter expert to resolve queries and ensure a seamless Premium Brand delivery at every touchpoint

Academic Qualification & Experience

• B Tech (Mechanical)

Technical Skills/Knowledge

• 5-7 years of relevant experience in technical issues resolutione in the bike & deep knowledge of workshop operations

Behavioural Skills

• Problem solving, negotiation & stakeholder management

What will it be like to work for Hero

As the world’s largest manufacturer of motorcycles and scooters for the last 22 years , Hero is where you will get to work with the brightest innovators, passionate about being the best in what they do.

You will become a part of India’s proudest legacy, a brand that is celebrated by 110 million Indians and is now taking over the world with its manufacturing superpower.

If you are someone who dreams big and goes after their dreams with absolute conviction, Hero is your place to be.

At Hero, we are building a cutting-edge future of mobility, pushing frontiers of innovation and aiming for the very best.

Choose to be with the best, choose to be your best.

About Hero

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years.

We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world.

Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East.

We have achieved the coveted milestone of 110 million cumulative production and sales since inception.

Aligned with its Vision “Be the Future of Mobility” , Hero MotoCorp plans to achieve its next 100 million sales by 2030.

We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies.

Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich.

Hero MotoCorp’s eight ‘green’ manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1).

Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market.

It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index.

In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA , Powered by Hero.

VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets.

We are one of the largest global corporate promoters of multiple sporting disciplines.

Hero is globally associated with golf, football, field hockey, cricket and motorsports.

Hero MotoSports Team Rally is one of India’s flag-bearers in global rally racing.

The iconic golfer Tiger Woods is Hero MotoCorp’s Global Corporate Partner.

Read more about us.

Be with the best.

Be your best.

Catch-up on all our latest openings . Recruitment assessments – We at Hero are equal opportunity employer and committed to a policy of treating all its employees and job applications equally. Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Experience Level Mid Level