Telesales - NBFC

Innopay Technologies; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Attractive incentives

Clear career progression

Job summary

Innopay Technologies Lending Vertical seeks energetic Telecallers to drive loan conversions from marketing-generated leads to journey drop-offs. You will engage customers across the loan journey, handle inbound/outbound calls, explain product features, and guide through digital loan applications including KYC and documents.

The role targets converting leads, meeting daily/weekly/monthly goals, and maintaining CRM accuracy in a fast-growing fintech environment.

Qualifications

• 1–3 years in telecalling/telesales for Personal Loans in fintech or NBFC.
• Fluency in 3 of English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion and objection-handling skills.
• Good understanding of personal loans - eligibility, KYC, credit bureau basics.
• Comfortable with dialers, CRM tools and basic computer applications.
• Target-driven with ability to handle high call volumes.
• Graduate preferred; 12th pass with relevant experience may be considered.

Responsibilities

• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines.
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Skills

Telecalling

Multilingual fluency

Strong communication

Persuasion

Objection handling

CRM usage

Education

Graduation

12th pass with relevant experience

Tools

CRM tools

Dialer software

Basic computer applications

Job description

About the Role

Innopay Technologies Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling.

Key Responsibilities

• Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application.
• Handle and convert inbound leads generated through marketing campaigns within defined turnaround times.
• Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products.
• Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately.
• Guide customers step-by-step through the digital loan application journey, including KYC and document submission.
• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system.
• Achieve daily/weekly/monthly targets for connects, conversions, and disbursals.
• Adhere to call quality standards, scripts, and all regulatory and compliance guidelines
• Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion.

Required Skills & Qualifications

• 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC
• Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu.
• Strong communication, persuasion, and objection-handling skills.
• Good understanding of personal loans - eligibility, KYC, credit bureau basics
• Comfortable working with dialers, CRM tools, and basic computer applications.
• Target-driven attitude with the discipline to handle high call volumes.
• Minimum qualification: Graduate preferred; 12th pass with relevant experience may be considered.

What We Offer

• Attractive performance-based incentives
• Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles.
• Structured training on lending products, compliance, and sales skills.