Avaya Telecommunications Administrator

AVEVA Denmark; Nashik District; On-site; INR 600,000 - 800,000; Full time

Job summary

AVEVA Denmark is seeking an Avaya Telecommunications Administrator in Nashik, India. This full-time role requires 3–5 years of experience in telecommunications and responsibilities include managing Avaya and Microsoft Teams systems, ensuring interoperability, and executing MACD requests.

The ideal candidate possesses strong knowledge of SIP signaling, networking fundamentals, and has automation experience using PowerShell. A Bachelor's degree in IT or related field is preferred. Join us for a diverse and inclusive work culture.

Qualifications

• 3–5 years of dedicated telecommunications or network administration experience.
• Involvement in at least one major migration (e.g., legacy PBX to VoIP or Avaya to Teams).

Responsibilities

• Perform day-to-day administration of Avaya Communication Manager and Microsoft Teams.
• Maintain interoperability between legacy PBX and Microsoft Teams.
• Deploy and troubleshoot SIP desk phones and softphone clients.
• Execute MACD requests worldwide, ensuring compliance with local numbering plans.

Skills

Proficiency with Avaya Aura 7.x/8.x

Knowledge of SIP signaling

Solid grasp of networking fundamentals

Experience with voice-QoS

Analytical skills with packet-capture tools

Automation experience using PowerShell

Education

Bachelor's degree in IT, Computer Science, Telecommunications

Certifications: Microsoft365 Certified, Avaya Certified, CCNA

Tools

Avaya Communication Manager

Microsoft Teams Admin Center

Wireshark

Job description

Company Overview

Driven by transformative digital technologies and trends, RIB is dedicated to making engineering and construction more efficient and sustainable. With over 2,500 professionals across 100+ countries, we deliver end‑to‑end lifecycle solutions that empower the industry to build better.

Job Summary

Job Title: Avaya Telecommunications Administrator

Location: Nashik, India

Employment Type: Full‑time

Experience Required: 3–5 years

Responsibilities

• Perform day‑to‑day administration of Avaya Communication Manager and Microsoft Teams Admin Center, including user provisioning, extension management, and voicemail configuration.
• Maintain Direct Routing and Operator Connect configurations to ensure interoperability between legacy PBX and Microsoft Teams.
• Deploy and troubleshoot SIP desk phones, conference‑room systems, and softphone clients on multiple operating‑system platforms.
• Treat as Tier2/3 escalation point for voice‑related incidents, resolving call‑routing, audio‑quality, and connectivity issues.
• Execute MACD (Move, Add, Change, Delete) requests worldwide, ensuring compliance with local numbering plans.
• Monitor system health with Avaya Aura System Manager and Teams Call Quality Dashboard, producing monthly usage reports.
• Maintain accurate documentation of global circuit IDs, hardware inventory, and internal “How‑To” guides for the IT Service Desk.

Qualifications

• Proficiency with Avaya Aura 7.x/8.x and Microsoft Teams Admin Center.
• Strong knowledge of SIP signaling (INVITE, BYE, CANCEL) and ability to analyze SIP ladder diagrams.
• Solid grasp of networking fundamentals: DHCP (Options242/176), DNS, VLANs, IP addressing.
• Experience with voice‑QoS: Layer3 DSCP and Layer2 CoS marking.
• Analytical skills with packet‑capture tools such as Wireshark to assess RTP streams and signaling.
• Automation experience using PowerShell for bulk provisioning and policy management.
• Understanding of audio codecs (G.711, G.729, OPUS) and their bandwidth implications.

Desired Skills

• Advanced SBC configuration on AudioCodes or Ribbon hardware.
• Management of Microsoft Teams Rooms on Windows and Android.
• Knowledge of TLS/SRTP encryption and certificate management for SIP trunks.
• Familiarity with Azure AD (EntraID) and conditional access for voice licensing.
• Compliance with international E911 requirements and regional PSTN regulations.

Experience & Education

• 3–5 years of dedicated telecommunications or network administration experience.
• Involvement in at least one major migration (e.g., legacy PBX to VoIP or Avaya to Teams).
• Bachelor’s degree in IT, Computer Science, Telecommunications, or equivalent experience.
• Preferred certifications: Microsoft365 Certified: Teams Administrator Associate (MS‑700), Avaya Certified Implementation Specialist (ACIS), CCNA, CompTIA Network+.

Background Check Policy

Applicants may be required to undergo a background check that could include educational verification, employment history, work authorization, criminal record, identity, and credit checks.

Equal Opportunity Employer

RIB is an Equal Opportunity Employer. We are committed to an inclusive culture where all employees are treated with dignity and respect, valuing diversity in all forms.