Telecom E2E OSS Orchestration Analyst

SES Global Technology Services; Chennai District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

SES Global Technology Services in Chennai, India, is seeking a Telecom E2E OSS Orchestration Analyst to design and govern service models, catalogs, and fulfillment workflows. You will collaborate with engineering and provisioning teams to align service definitions with network topology and TMF/MEF standards, and contribute to end-to-end automation initiatives.

The role requires extensive experience in service modeling, TMF/MEF frameworks, and ServiceNow OMT configuration, with strong analytical

Qualifications

• Bachelor's degree in information technology, Telecommunications, Business Engineering, or a related field.
• Minimum of 11 years of experience.
• Deep telecom/satcom domain expertise preferred.
• Extensive experience in service modeling and fulfillment.
• 1+ years working with ServiceNow (OMT preferred).
• ServiceNow OMT certification is highly desirable.
• Experience working with TMF SID, TMF ESP, and MEF LSO standards is highly desirable.
• Experience preparing documentation for catalogs, models, workflows, and architecture.
• Familiarity with DevOps tools and agile processes is a plus.

Responsibilities

• Analyze telco/satcom services, network configurations, and product definitions to design accurate CFS, RFS, and Resource models.
• Produce and maintain service specifications, technical attributes, service parameters, and mapping rules for ServiceNow OMT.
• Configure ServiceNow OMT product and service catalogs, including catalog items, service specs, product models, templates, and decomposition rules.
• Collaborate with engineering and provisioning teams to align service models with real network topology and provisioning flows.
• Define order workflows, fulfillment logic, task sequences, dependencies, and orchestration rules.
• Ensure data consistency and governance across service models, resources, catalogs, and fulfillment components using TMF and MEF standards.
• Support TMF-aligned fulfillment processes, contributing to end - to - end service lifecycle automation.
• Document service models, service hierarchies, attribute specifications, dependencies, and configuration details.
• Identify and implement improvements in service modeling, catalog integrity, and fulfillment design.
• Partner with cross-functional stakeholders to validate requirements and ensure alignment with target service architecture.
• Contribute to transformation projects ensuring catalog configurations, models, and workflows comply with TMF/MEF and internal standards.
• Support audits, compliance reviews, and continuous governance of service catalogs and specifications.
• Document troubleshooting steps and create work instructions

Skills

Service orchestration

Service modelling

Fulfillment processes

Data modelling

Stakeholder communication

Independent & agile work

Problem solving

Analytical thinking

Requirements gathering

Education

Bachelor's degree in Information Technology or Telecommunications

ServiceNow OMT certification

Tools

ServiceNow OMT

TMF SID

TMF ESP

MEF LSO

Open APIs

Job description

20303

Contract Type: Permanent

Location(s): Chennai, IN

Telecom E2E OSS Orchestration Analyst

Primary responsibilities / Key result areas

• Analyze telco/satcom services, network configurations, and product definitions to design accurate CFS, RFS, and Resource models.
• Produce and maintain service specifications, technical attributes, service parameters, and mapping rules for ServiceNow OMT.
• Configure ServiceNow OMT product and service catalogs, including catalog items, service specs, product models, templates, and decomposition rules.
• Collaborate with engineering and provisioning teams to align service models with real network topology and provisioning flows.
• Define order workflows, fulfillment logic, task sequences, dependencies, and orchestration rules.
• Ensure data consistency and governance across service models, resources, catalogs, and fulfillment components using TMF and MEF standards.
• Support TMF-aligned fulfillment processes, contributing to end - to - end service lifecycle automation.
• Document service models, service hierarchies, attribute specifications, dependencies, and configuration details.
• Identify and implement improvements in service modeling, catalog integrity, and fulfillment design.
• Partner with cross-functional stakeholders to validate requirements and ensure alignment with target service architecture.
• Contribute to transformation projects ensuring catalog configurations, models, and workflows comply with TMF/MEF and internal standards.
• Support audits, compliance reviews, and continuous governance of service catalogs and specifications.
• Document troubleshooting steps and create work instructions

COMPETENCIES

• Strong understanding of service orchestration, service modelling, and fulfilment processes.
• Experience with service catalog, inventory, or orchestration platforms.
• Strong expertise in telecom/satcom service modeling, including CFS, RFS, Resource models.
• Proficient with TM Forum frameworks: SID, Open APIs, ESP, and fulfillment process models.
• Knowledge of MEF service frameworks, especially MEF LSO and service specification guidelines.
• Hands - on experience with ServiceNow OMT, including product catalog, service specification, and order flow configuration (strong advantage).
• Understanding of telecom network technologies: IP, transport, RF, fiber, GEO/MEO/LEO architectures.
• Experience designing fulfillment workflows and service decomposition logic.
• Strong business analysis and requirement-gathering skills related to service portfolios.
• Knowledge of data modeling, service governance, and catalog lifecycle management.
• Ability to communicate service models and architecture to both technical and non - technical stakeholders.
• Analytical, detail - oriented, with strong problem - solving capabilities.
• Ability to work independently and collaboratively in an agile environment.

Qualifications EXPERIENCE

• Bachelor s degree in information technology, Telecommunications, Business Engineering, or a related field.
• Minimum of 11 years of experience
• Deep telecom/satcom domain expertise preferred.
• Extensive experience in service modeling and fulfillment.
• 1+ years working with ServiceNow (OMT preferred).
• ServiceNow OMT certification is highly desirable.
• Experience working with TMF SID, TMF ESP, and MEF LSO standards is highly desirabLet's
• Experience preparing documentation for catalogs, models, workflows, and architecture.
• Familiarity with DevOps tools and agile processes is a plus.