Telecaller Executive ( Experienced Candidates Preferred)

Ad2brand Media; Pune District; On-site; INR 180,000 - 260,000; Full time

Job summary

Ad2brand Media in Wakad, Pune, is seeking a Telecaller Executive to handle customer queries and service requests via calls, emails, and chat from the office location.

The role requires 1-2 years of experience, strong communication in English and Hindi, and basic CRM skills. You will log issues, coordinate with internal teams, and strive to ensure timely resolution and customer satisfaction.

Qualifications

• 1-2 years of telecalling or customer-support experience.
• Excellent communication skills in English and Hindi.
• Proficient in basic computer use and CRM tools.

Responsibilities

• Handle inbound/outbound customer calls and messages.
• Resolve customer queries and complaints.
• Log and track issues in CRM/ticketing tools.
• Ensure SLA and customer satisfaction.

Skills

Communication

English

Hindi

Customer service

Tools

CRM

Job description

Job Title: Telecaller Executive

Location: Wakad, Pune
Experience: 1 - 2 Years
Employment Type: Full-Time
Work Mode: Work From Office

Job Description:
We are hiring a Telecaller Executive to handle customer queries, complaints, and service requests via calls, emails, and chat from our office location. The role involves issue resolution, ticket logging, and coordination with internal teams to ensure timely customer support.

Key Responsibilities:

• Handle inbound/outbound customer calls and messages
• Resolve customer queries and complaints
• Log and track issues in CRM/ticketing tools
• Ensure SLA and customer satisfaction

Skills Required:

• Good communication skills (English + Hindi/regional language preferred)
• Basic computer and CRM knowledge
• Customer-focused and problem-solving mindset

Salary: As per experience