TechOps - TechOps Lead

Paytm; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Impactful work

Collaborative environment

Opportunities for growth

Job summary

Paytm is seeking a TechOps professional in Dadri, Uttar Pradesh to troubleshoot and resolve customer issues. This role requires strong troubleshooting skills and knowledge of technologies like Linux and SQL, enabling you to work closely with engineering teams to improve product reliability.

The position offers a unique opportunity to contribute to India’s largest digital lending platform, impacting millions of users and merchants. A customer-centric approach is essential for success at Paytm.

Qualifications

• 5 to 7 years of experience in a TechOps role.
• Good knowledge of Linux and shell scripting.
• Hands-on experience with SQL.
• Familiarity with AWS and Java basics.
• Experience in REST APIs and associated tools.
• Knowledge of networking protocols (DNS, HTTP(S), SSH, FTP, SMTP).

Responsibilities

• Troubleshoot and resolve customer impacting issues.
• Work with engineering teams to eliminate defects.
• Analyze patterns and improve operational efficiency.

Skills

Troubleshooting

Technical communication

Problem-solving

Linux environment knowledge

SQL knowledge

Basic AWS knowledge

Java knowledge

REST API experience

Job description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the role

He/She/They will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.

Educational qualification

• 5 to 7 years experience into TechOps role
• Good knowledge of Linux environment and having an idea about shell scripting.
• Good knowledge of SQL.
• Basic knowledge of AWS.
• Basic knowledge of Java.
• Rest API working experience to execute curl, analysing request and response, HTTP codes etc.
• Should be familiar with regular networking protocols (DNS, HTTP(S), SSH, FTP, SMTP) and its use cases.

Why join us

• Because you get an opportunity to make a difference, and have a great time doing that.
• You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve.
• You should work with us if you think seriously about what technology can do for people.
• We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that's how it will always be.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!